Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy Buds Promotion Claim: FAQ's

(Topic created on: 07/05/19 07:22)
Moderator
Moderator
Options
Galaxy S10e | S10 | S10+ | S10 5G

Hi all.

 

Figured that I'd post a pinned thread with answers to some FAQ's for you all rather than post the same stuff in each of the Galaxy Buds Promo/Claim threads. 

 

“How do I claim?”

 

We’re happy to announce that you are now able to use the Samsung Members app to claim a pair Galaxy Buds with your pre-ordered Galaxy S10 or S10+. Head to the Explore tab on Samsung Members and you’ll find ‘Benefits’ indexed as a tag underneath your name or at the bottom of this tab.

 

You can also claim at https://www.samsung.com/uk/galaxys-preorder

 

“I can’t find the Benefits tab”

 

On 14th March 2019, we released an update to Samsung Members, bringing a whole new UI that’s simple and easy to find the content you need. Make sure that you are on the latest version of the app, which will be updated by the Galaxy Store.

 

The benefits section can be accessed from the ‘Explore’ tab, from the indexed tab under your name or by scrolling to the bottom of the page and tap ‘View more

 

Samsung Members_Benefits_screenshot.png

 

“I’ve not received my email confirmation”

 

It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

 

“My claim was rejected as they did not accept my evidence”

 

To validate your claim, the promotions need a proof of purchase that includes:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered.

 

You need to get this information back to the team to review as soon as possible, so that they can re-assess the claim. For more details check out the Terms and conditions https://www.samsung.com/uk/galaxys-preorder/terms/

 

Some examples of proofs of purchases: https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

 

“It’s not recognising my postcode”

 

Please restart your phone, check for software and app updates, and reattempt the claims process. If you are continuing to have issues, try claiming at https://www.samsung.com/uk/galaxys-preorder

 

“My pre-order has been delayed and I won’t receive my phone until after the claim period for the offer has closed – will I miss out?”

 

Thanks for your patience while we work closely with partners to get your pre-orders fulfilled. We wouldn’t want you to miss out on this great offer, so will make this available to those of you who have had to wait a little longer for your phones and extend the claims period to 30 days from your delivery.

 

When you claim, you’ll need to provide proof of:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered

-        Delivery date of your device


362 REPLIES 362
First Poster
Options
Galaxy S10e | S10 | S10+ | S10 5G
I got mine eventually, took 40 days from time of validation. Was told that i had missed the initial delivery and a calling card was left when it wasn't. Wasted the day at home.

A work colleague got his and having tried his, it was a no brainer for me to eventually sell my pair when i got them. I was really disappointed with the buds, but the s10+ i cannot fault.
0 Likes
Reply
First Poster
Options
Galaxy S10e | S10 | S10+ | S10 5G

Well I got them yesterday. I contacted to ask if I'd been forgotten. Was assured by reply I was not and that they were sorry for the delay. I should expect an email from DX about the delivery once they were sent etc... got no e-mail from DX. Claim said Validated and I got a call from DHL that they were on their way to deliver yesterday. I have them now. Love them.  I was a little disappointed as the volume seemed low but it turns out to be a bluetooth setting you can change and they are perfect now 😁👍hang in there. They will get to you 😉

0 Likes
Reply
Explorer
Options
Galaxy S10e | S10 | S10+ | S10 5G

I am now 56 days from validation and still no buds.  Contacted them twice and basically told dont worry you'll get them, but they can't provide a date.  It's ridiculous 

0 Likes
Reply
Explorer
Options
Galaxy S10e | S10 | S10+ | S10 5G
Mine was validated on the 12th and still nothing
0 Likes
Reply
Apprentice
Options
Galaxy S10e | S10 | S10+ | S10 5G

I have jest reserved my traking number thay should be here today not continuing on it thow lol 

0 Likes
Reply
Apprentice
Options
Galaxy S10e | S10 | S10+ | S10 5G

Got an email and text message from DX delivery at 7.57am confirming delivery will be today. Tracking on their system is pointless though, no rough time of when it will be delivered. Anyway fingers crossed 🤞🙄

0 Likes
Reply
Pathfinder
Options
Galaxy S10e | S10 | S10+ | S10 5G
Mine came at 4:45pm just before the office closed.
0 Likes
Reply
Apprentice
Options
Galaxy S10e | S10 | S10+ | S10 5G

Finally got the ***** thing 🙏🙏🙏😁IMG-20190507-WA0006.jpg

 

Pathfinder
Options
Galaxy S10e | S10 | S10+ | S10 5G

@Bengalitq 

 

Great news now enjoy em or sell em

First Poster
Options
Galaxy S10e | S10 | S10+ | S10 5G

Hey, was thinking now. See most ppl are getting theirs. Got mine a while ago but was the sticker on the box cut on yours?  ( you know the sticker that is not to be accepted if broken/cut). It was cut on mine but didnt bother at that moment.

0 Likes
Reply