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Galaxy Buds Promotion Claim: FAQ's

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Moderator
Moderator

Hi all.

 

Figured that I'd post a pinned thread with answers to some FAQ's for you all rather than post the same stuff in each of the Galaxy Buds Promo/Claim threads. 

 

“How do I claim?”

 

We’re happy to announce that you are now able to use the Samsung Members app to claim a pair Galaxy Buds with your pre-ordered Galaxy S10 or S10+. Head to the Explore tab on Samsung Members and you’ll find ‘Benefits’ indexed as a tag underneath your name or at the bottom of this tab.

 

You can also claim at https://www.samsung.com/uk/galaxys-preorder

 

“I can’t find the Benefits tab”

 

On 14th March 2019, we released an update to Samsung Members, bringing a whole new UI that’s simple and easy to find the content you need. Make sure that you are on the latest version of the app, which will be updated by the Galaxy Store.

 

The benefits section can be accessed from the ‘Explore’ tab, from the indexed tab under your name or by scrolling to the bottom of the page and tap ‘View more

 

Samsung Members_Benefits_screenshot.png

 

“I’ve not received my email confirmation”

 

It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

 

“My claim was rejected as they did not accept my evidence”

 

To validate your claim, the promotions need a proof of purchase that includes:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered.

 

You need to get this information back to the team to review as soon as possible, so that they can re-assess the claim. For more details check out the Terms and conditions https://www.samsung.com/uk/galaxys-preorder/terms/

 

Some examples of proofs of purchases: https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

 

“It’s not recognising my postcode”

 

Please restart your phone, check for software and app updates, and reattempt the claims process. If you are continuing to have issues, try claiming at https://www.samsung.com/uk/galaxys-preorder

 

“My pre-order has been delayed and I won’t receive my phone until after the claim period for the offer has closed – will I miss out?”

 

Thanks for your patience while we work closely with partners to get your pre-orders fulfilled. We wouldn’t want you to miss out on this great offer, so will make this available to those of you who have had to wait a little longer for your phones and extend the claims period to 30 days from your delivery.

 

When you claim, you’ll need to provide proof of:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered

-        Delivery date of your device

362 REPLIES 362
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@Danielgreen wrote:

But thay shod have mad the same amount that thay had pre ordered before the phones got released 


Oh I think they have plenty buds manufactured. It’s not only the 🇬🇧 UK that get the offer.

And a third party are in charge of distribution, not directly from Samsung.

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Well thay should be on to the third party and telling them to get them out quicker or thay should change the company thay are using because thay are upsetting Thayer customers by nt getting them to us by the time thay are giving
HEY guys, just wanted to let you know that this might work a bit different sometimes.

On day 31 for me, I got my buds delivered by DHL ( DUBLIN IRELAND),
BUT BUT BUT
No change on tracker page, my status still says just Validated, and no emails from Samsung about my buds being shipped or tracking from DHL. It just showed up at my door.

Therefore you might get them even tomorrow morning, you never know
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what day were you validated?

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26 march

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I meant leeDobra. No idea how to quote a post on this thing

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Got an email from them today saying due to the offer being so popular theres been a delay. I should get mine in the next 10 working days  Not holding me breath 

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Thay are jest taking the ***** nw
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validated on 11 th manually by one of them from customer service, as I was emailing them about some documents. But got the confirmation email on 15th

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