Support

Open search

Galaxy Buds Promotion Claim: FAQ's

Highlighted
Moderator
Moderator

Hi all.

 

Figured that I'd post a pinned thread with answers to some FAQ's for you all rather than post the same stuff in each of the Galaxy Buds Promo/Claim threads. 

 

“How do I claim?”

 

We’re happy to announce that you are now able to use the Samsung Members app to claim a pair Galaxy Buds with your pre-ordered Galaxy S10 or S10+. Head to the Explore tab on Samsung Members and you’ll find ‘Benefits’ indexed as a tag underneath your name or at the bottom of this tab.

 

You can also claim at https://www.samsung.com/uk/galaxys-preorder

 

“I can’t find the Benefits tab”

 

On 14th March 2019, we released an update to Samsung Members, bringing a whole new UI that’s simple and easy to find the content you need. Make sure that you are on the latest version of the app, which will be updated by the Galaxy Store.

 

The benefits section can be accessed from the ‘Explore’ tab, from the indexed tab under your name or by scrolling to the bottom of the page and tap ‘View more

 

Samsung Members_Benefits_screenshot.png

 

“I’ve not received my email confirmation”

 

It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

 

“My claim was rejected as they did not accept my evidence”

 

To validate your claim, the promotions need a proof of purchase that includes:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered.

 

You need to get this information back to the team to review as soon as possible, so that they can re-assess the claim. For more details check out the Terms and conditions https://www.samsung.com/uk/galaxys-preorder/terms/

 

Some examples of proofs of purchases: https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

 

“It’s not recognising my postcode”

 

Please restart your phone, check for software and app updates, and reattempt the claims process. If you are continuing to have issues, try claiming at https://www.samsung.com/uk/galaxys-preorder

 

“My pre-order has been delayed and I won’t receive my phone until after the claim period for the offer has closed – will I miss out?”

 

Thanks for your patience while we work closely with partners to get your pre-orders fulfilled. We wouldn’t want you to miss out on this great offer, so will make this available to those of you who have had to wait a little longer for your phones and extend the claims period to 30 days from your delivery.

 

When you claim, you’ll need to provide proof of:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered

-        Delivery date of your device

362 REPLIES 362
Highlighted

@Colin19 these buds are pretty fantastic now I found out how to turn the volume up

Highlighted

@Fudgy31 wrote:

@Colin19 these buds are pretty fantastic now I found out how to turn the volume up


:face-with-tears-of-joy::face-with-tears-of-joy::face-with-tears-of-joy: Love you @Fudgy31  what you like, glad you have them at last buddy. Does that mean myself and @KillYourIdols  and @bazzz wont hear from you. Pleas say No :thumbs-up-sign-emoji-modifier-fitzpatrick-type: what about all the banter 

Highlighted
1 month later. Still waiting and the tracker just says claim validated. Starting to wonder if I'll ever get them
Highlighted

I'm the same still not received and the 30 days has passed. 

Highlighted

Ditto, I've got 30 days since validation so I sent an email asking if they could help, 

 

Here's part of it:

'We would like to sincerely apologise for the possible delay. Please rest assured that we are working as fast as we can to send out your reward. Whilst we hope to avoid any delay with your shipment, we are aiming for your Galaxy Buds to be shipped out to you within the next 10 days at the very latest.'

 

I'm not going to hold my breath but would be nice to have them within 10 days 

Highlighted

I have been waiting 30 days and still havent got my buds yet and dnt nw how to contact Samsung about them 

Highlighted

@Danielgreen wrote:

I have been waiting 30 days and still havent got my buds yet and dnt nw how to contact Samsung about them 


You’ll just receive an automated reply. Just wait you will receive them in due course?

Highlighted
But I have been waiting the 30 days like thay sed you should wait it is wrong
Highlighted

@Danielgreen wrote:
But I have been waiting the 30 days like thay sed you should wait it is wrong

Overburdened with the uptake of the S10. Supply and demand.

But thay shod have mad the same amount that thay had pre ordered before the phones got released 

Top Liked Authors