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Free Earbuds with normal purchase

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First Poster

I bought the s10 512gb on the 24th of April from the Samsung site and according to the site I should be able to claim free earbuds:

https://shop.samsung.com/ie/galaxy-s/185-170-samsung-galaxy-s10e-s10-s10.html#/11-colour-black/38-se...

Does anyone have any idea where I need to go to claim these?

 

There's nothing indicating I can claim them in the Samsung Members app (Benifits section just asks for voucher codes)

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Explorer

It is there on the samsung members app, I did it earlier today. I had to click view more on the benefits part and it was on the list (2nd from bottom).

Ah ok, does your Samsung Members app look like the attached image?

I have no option for benefits at all and opening the menu just lists:

 - Invite Samsung Members 

 - Settings

 

samsung.jfif

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Yes :smiling-face: Scroll down further and it should say benefits with 2 options. Theres a blue link saying View more on the right, click that.

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Screenshot_20190501-140222_Samsung Members.jpg

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One of their customer service members sent me a link to an online form.

 

But I still have no benefits section on my members app though which is strange. 

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