21-02-2019 05:56 PM
Little disappointed to see that Samsung isn't offering free buds to existing and loyal customer......just the new ones. Shame on you Samsung 😞
Solved! Go to Solution.
22-02-2019 10:26 AM
22-02-2019 10:30 AM
22-02-2019 12:19 PM - last edited 22-02-2019 12:26 PM
Hi guys.
I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.
Claims will need to be made via redemption and won't be included in the order.
22-02-2019 12:29 PM
22-02-2019 12:32 PM
Can you please post the email and obviously block out any sensitive information. Thanks.
22-02-2019 12:34 PM
@AntS wrote:Hi guys.
I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.
Claims will need to be made via redemption and won't be included in the order.
That's great! Can you confirm the eligibility criteria please?
And why are the online chat agents saying otherwise?
22-02-2019 12:53 PM - last edited 22-02-2019 12:53 PM
22-02-2019 12:58 PM
Thanks @AntS - this is very helpful
22-02-2019 01:03 PM
Thanks AntS for digging the info out - sounds positive indeed.
23-02-2019 04:06 PM
A web chat and a telephone call with Samsung agents both confirmed back to me that the Galaxy Buds were not available to existing Upgrade Programme members. They both categorically said NO. I will not preorder unless they confirm it on their members upgrade lounge or in an email.