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existing Samsung Upgrade Program Customer? No free buds for you!!!

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First Poster

Little disappointed to see that Samsung isn't offering free buds to existing and loyal customer......just the new ones.  Shame on you Samsung 😞

27 REPLIES 27
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My feeling is they've certainly backed themselves into a corner by including the offer on the "It's time to upgrade" email they sent out.
Like I said we not getting the phone any cheaper than new customers
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Moderator
Moderator

Hi guys.

 

I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.

 

Claims will need to be made via redemption and won't be included in the order.


 Say "Hello!" to the Community in The Introduce Yourself Thread.


View solution in original post

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That's good
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Can you please post the email and obviously block out any sensitive information. Thanks.

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@AntS wrote:

Hi guys.

 

I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.

 

Claims will need to be made via redemption and won't be included in the order.


That's great! Can you confirm the eligibility criteria please?

 

And why are the online chat agents saying otherwise?

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Hi @fbrzp.

 

The full promo Terms & Conditions (and eligibility) are here

 

(Promo redemption steps are here.)

 

Unsure why the online chat agents have been saying differently so far - but the communication I received this afternoon was directly from Samsung UK & Ireland HQ. 


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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Thanks @AntS - this is very helpful

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Thanks AntS for digging the info out - sounds positive indeed.

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A web chat and a telephone call with Samsung agents both confirmed back to me that the Galaxy Buds were not available to existing Upgrade Programme members.  They both categorically said NO. I will not preorder unless they confirm it on their members upgrade lounge or in an email. 

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