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Original topic:

Ear buds claim not working

(Topic created on: 09/03/19 00:02)
New Member
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Galaxy S10e | S10 | S10+ | S10 5G

Is anyone else have trouble accessing the benefit to claim their ear buds. When I click on claim your ear buds it takes me to a blank screen. Also live chart is not available for this. Really annoyed and get get talking to someone 

137 REPLIES 137
Explorer
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Galaxy S10e | S10 | S10+ | S10 5G

If it crashes and says down for maintenance just pull the screen down to refresh it, should take you back to the same page, mine actually refreshed with the info sucsessfully submitted 

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First Poster
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Galaxy S10e | S10 | S10+ | S10 5G
I think i may have got it working, i have not received an email yet saying it was accepted.
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Observer
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Galaxy S10e | S10 | S10+ | S10 5G

I'm having an issue where on step 4 of the claim it can't find my post code saying its 'invalid' anyone else having this problem?

First Poster
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Galaxy S10e | S10 | S10+ | S10 5G

I'm having postcode not valid issue too

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Observer
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Galaxy S10e | S10 | S10+ | S10 5G

Yep, also invalid postcode here 

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Apprentice
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Galaxy S10e | S10 | S10+ | S10 5G

Yeah same postcode issue:serious-face-with-symbols-covering-mouth:

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First Poster
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Galaxy S10e | S10 | S10+ | S10 5G

I'm having the postcode not valid notification too. Tried manually entering my address and putting my postcode in last (without clicking "find address") and all I keep getting is "Something went wrong. Try again in a few minutes.

 

Getting a tad frustrating now.

Observer
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Galaxy S10e | S10 | S10+ | S10 5G

Yeah same postcode invalid issue here

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Observer
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Galaxy S10e | S10 | S10+ | S10 5G

Invalid post code issue too.

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Observer
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Galaxy S10e | S10 | S10+ | S10 5G

Just rang support said that it's in high demand and there are some issues but have until the 8th of April to claim probably best to just try later 

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