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cant access camera settings on s10 5g since April update

First Poster

since the april update when i tap the cog icon in the camera app it just throws me back to the camera screen cleared cashe and data no joy has anyone else had this problem since the april update cheers

Superuser I
Superuser I

I'm not using your model of phone but I haven't experienced this issue @colective 


First try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.


If the issue does not stop in Safe Mode then..


1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.


If no help....


2. Back up and remove any relevant Sd card and factory reset as a last resort.


If no help.....


3. Use a Samsung Experience Store  / Samsung Service Centre when they reopen from.being temporarily closed due to COVID-19


🌈 Stay Safe  🌈 



Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 2.5/ Android 10.

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