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Black Screen when using rear facing camera

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First Poster

Since yesterday I have a problem when using the camera on my phone.

 

When launching  the camera I am met with a black screen on the 1.0x setting (Two leaves), this is the same if I go to 2.0x setting (One leaf). If I go to 0.5x setting (Three leaves)  the camera is fine, however if I zoom in as soon as it reaches 1.0x the black screen returns. Front face camera is fine.

 

 I have looked at the camera in a couple of Apps, in Whatsapp the camera and the zoom works fine, however in Facebook, Twitter and Instagram it is black screen again.

 

I have attempted a reset of the camera app, and opened the phone in safe mode and it is still the same.

 

Any help or suggestions would be much appreciated.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
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First Poster

It was an issue with the camera,  the phone had to be sent off to be fixed. 

View solution in original post

4 REPLIES 4
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Superuser I
Superuser I

A Samsung Experience Store or Samsung Service Centre would be able to help you @DoonhamerShaker 

 

🌈 Stay Safe  🌈 

 

 

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First Poster

Same issue. Just started experiencing today.

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First Poster

Did you ever get this fixed?  It doesn't seem like a hardware issue, but maybe it was.  Don't want to replace the camera and it still happen.

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First Poster

It was an issue with the camera,  the phone had to be sent off to be fixed. 

View solution in original post

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