Support

Open search

Bixby Routine to keep phone unlocked doesn't always work

Highlighted
Apprentice

Hi,

I have a Bixby Routine to keep my phone unlocked when connected to my home WiFi. It works 95% of the time, but occasionally there are times when I can can clearly see I'm connected to my home wifi, but I'm still required to use my fingerprint or enter my pin to unlock the phone. And sure enough, as soon as I do that, I swipe down and I can see in my notifications that the Unlock Bixby Routine is enabled. I don't get it. 

Cheers

3 REPLIES 3
Highlighted
First Poster

I'm having a exactly the same problem but in the car. The conditions of the routine are met (Bluetooth connected and charging) and the routine is running but the phone keeps locking itself and the fingerprint scanner is required to unlock

 

I have also tried different combinations of Smart Lock being on or off and that doesn't help either.

 

Highlighted
First Poster

Duplicate reply be mistake.


Highlighted
Apprentice

Well, I figured out what was going on. The Lock icon above the words 'Phone unlocked by Smart Lock'? I've had my s10e since March, and I didn't know until this day that the lock icon is an ACTUAL FUNCTIONING BUTTON! Tap on it, and the Smart Lock unlock turns into a full locked device and I have to use biometrics to unlock. I had no idea!

So what happened was I'd simply swipe up to unlock but my thumb would naturally land right smack onto that button, and instead of taking me to my home screen, it would lock the phone!

Now that I know, I can easily avoid this. But there are two *BAD* UI decisions by Samsung going on here:

1. Even though I had Smart Lock disabled, if you have a Bixby routine unlocking your phone, THAT would make the 'Phone unlocked by Smart Lock' message appear, even though from my point of view Bixby routines have NOTHING to do with Google Smart Lock. 

2. How is anyone supposed to know that the lock icon on the lock screen actually did anything?? I thought it was just a status indicator. There's no indication that it did anything. Pulse. Glow a little for a second. Do something, anything, to let me know that it's there for more than just to show if the phone is unlocked.

Top Liked Authors