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Wifi Calling Disappeared

(Topic created on: 08-12-2022 04:01 PM)
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Dougal McTavish
Journeyman
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Anyone know if the disappearing wifi calling was ever fixed? After a factory reset on my S10, wifi calling simply vanished from my settings. I tried all the 'fixes' listed here and more besides to no avail.
I have no mobile signal where i live, so wifi calling is my ONLY option.
Please help if you can. Thanks.

12 REPLIES 12
-Robot-
Samsung Members Star ★
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WiFi calling is activated by you network provider, you will need to call them and ask them active or reactivate an push config to your phone
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Dougal McTavish
Journeyman
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Guess i'll be going round in circles then, as Vodafone say its still active and that nothing has changed. This happened after a factory reset and everything i read on these forums suggest its a Sumsung issue. Guess i shoulve stayed with my iPhone

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-Robot-
Samsung Members Star ★
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I am with Vodafone too, just tell them they need to reset WiFi on your account and push config down again
robd1
Voyager
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HI, @Dougal, I had exactly the same issues with Vodafone. In the end I had them send me a new sim and reset Wi Fi Calling to that. Worked first time, no problems since. It is a network provider issue as they have to enable it for your sim.
Dougal McTavish
Journeyman
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Thanks for the feedback guys. So, even though the option has completely gone from my settings menu, its still due to provider and not the phone right?

robd1
Voyager
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Hello @Dougal, when it has been enabled correctly by your service provider it will suddenly appear in Phone>3 dots>Settings
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Dougal McTavish
Journeyman
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Thanks so much for fast responses. I'll be on the phone to Vodafone tmrw

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Solution
Dougal McTavish
Journeyman
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Hello guys.

just wanted to update this and thank you once again. I was a little sceptical but Vodaphone have now reactivated my wifi calling.

thanks guys appreciated the help

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-Robot-
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Wow you chose yourself as the solution? Rude 🤣🤣🤣
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