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Original topic:

WiFi Call not working after April 2020 update on Samsung Galaxy s10e

(Topic created on: 24-04-2020 08:28 PM)
17885 Views
Sqd
Apprentice
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After updating on morning of 23 April 2020 I was unable use WiFi Call. WiFi Call is Enabled and tested on few other WiFi networks.

Never happened before after an update. Also for the 1st time ever after this update, phone lost all APN setting which I solved.
. Version: G9700ZHU3CTD1 / G9700TGY3CTD1 / G9700ZHU3CTD1 
. Size: 1 319,59 MB
. Security patch level: 1 April 2020

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71 REPLIES 71
maisondasilva
Journeyman
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@TessM My s9 plus + same card sim work

 

https://doc.samsungmobile.com/SM-G9650/ZTO/doc.html

 

Build Number : G9650ZHU6DTD1
Android version : Q(Android 10)
Release Date : 2020-05-08
Security patch level : 2020-04-01
 
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maisondasilva
Journeyman
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@TessM not have update problem?
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maisondasilva
Journeyman
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@Sqd update july fix for you?

@TessM you see?

 

Thanks

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maisondasilva
Journeyman
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@TessM not solved in update Security patch level : 2020-06-01

 

Thanks

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TessM
Mastermind
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Hi all,

 

I'm sorry to hear that you are experiencing this and I will encourage you to send our development team an Error Report from our Samsung Members app>  Support > Send Feedback > Error Report so they can have a look at this. 

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maisondasilva
Journeyman
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Already tried without success, send for dev in this image attached is right?s10.JPG

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scrutches
First Poster
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Hi, I too am experiencing this Wifi Calling problem not working.

I travel a lot and my carrier allows me to use Wifi calling when overseas as well So it is quite critical for me.

I tried all of the below:

-Network configuration reset

-Restarting

-Plane Mode, Wifi calling ON/OFF trick...

I finally tried a factory reset to the phone (lost some data in the process too...), I stumbled upon this post.

 

If I am not mistaken, but it was after April sometime that I noticed Wifi calling not working on my phone... VoLTE is on sometimes, but is off most of the time. Any solution to this problem other than rolling back security patch before April?? Any help would be appreciated,

 

Thanks!!!

Samsung S10e, SM-G970F, One UI 2.1, Android 10

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Sqd
Apprentice
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Same phone, same story. Tried all the above and only sollution was a rollback to April update.
Yesterday saw June patch on my update app but I did not update afraid of results.

June update might solve the issue. If so, let us know. If unavailable yet, wait few days to see update in your country too.

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maisondasilva
Journeyman
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Update June not solved in ZTO.

 

S10+ 975F

 

Thanks

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scrutches
First Poster
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Thanks @Sqd,
Will update what happens once I download the June update...
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