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Original topic:

Where have all my photos gone?

(Topic created on: 27-11-2021 12:21 PM)
Jimmypd1
First Poster
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Galaxy S10 Series
Seem to recall notifications a few months ago re pictures going over to Samsung cloud but when I tried to do this before cut off date there was an issue and errors saying it couldn't be done. Now all my photos older than mid September this year have disappeared. Is that even legal? 
3 REPLIES 3
xSteveuk
Maestro
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Galaxy S10 Series
Hi,
You may find this page helpful

Pictures in the My Files app are missing from the Gallery app

https://www.samsung.com/us/support/troubleshooting/TSG01001310/

Also
Try clearing the cache
On the gallery app
Restart phone
And see if photo's are there

Check Google photos
They maybe there
0 Likes
Scotcruz
Pathfinder
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Galaxy S10 Series
I never use the cloud for my photos for the very same reason.. It may work for some but not for me.. especially when they make you pay for additional storage..
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Nils Westerlund
First Poster
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Galaxy S10 Series

Very unprofessional behavior from Samsung. Why didn't they create a final backup with the gallery files. Now, many users have lost tons of photos. They sent a few warnings but never asked for a reading receipt. Saving money is more important than customer satisfaction.  Nils, Sweden

0 Likes