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Original topic:

Watch compatibility

(Topic created on: 09-03-2019 10:17 PM)
Sjb186
Journeyman
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Galaxy S10 Series

Why can't I find spotify app on my galaxy watch since i libked my new S10+?

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30 REPLIES 30
TracyR
Moderator
Moderator
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Galaxy S10 Series

Hey @Sjb186 

 

Can you send over the following info?

  • Model Number
  •          Software Version
  •           Service Provider SW Version
  •           Wearable App Version

:thumbs-up-sign-emoji-modifier-fitzpatrick-type:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Sjb186
Journeyman
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Galaxy S10 Series

model no; SM-R800

Software; TIZEN 4.0.0.1 version R800XXU1BSA4

Service provider; SKY

APP VERSION ???? Don't know what u are looking for here?

 

 

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Sjb186
Journeyman
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Galaxy S10 Series

gear app version 2.2.23.19021251

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TracyR
Moderator
Moderator
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Galaxy S10 Series

What's the model and software version of your phone?

 

The Service Provider SW can be found here: Settings > About Phone > Software Info > Service Provider SW ver. 

 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Sjb186
Journeyman
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Galaxy S10 Series

service pro sw VER.

SAOMC_SM-G975F_OXM_BTU_PP_0012

R58M15RQZ2L

BTU/BTU,BTU/BTU

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Splatten
Explorer
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Galaxy S10 Series

I am having trouble getting spotify on my galaxy watch since connecting to s10 as well 😞

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Colin19
Troubleshooter
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Galaxy S10 Series

@Sjb186 wrote:

Why can't I find spotify app on my galaxy watch since i libked my new S10+?


Bring up Spotify on watch, on the screen at bottom you should see not paired or something, tap this you will get a code, go to Spotify.com/ pair  log in input code from watch , watch will now pair with Spotify on phone.

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Splatten
Explorer
Options
Galaxy S10 Series

Sounds good except the issue (definitely for me) is that the watch reset when linking to new s10 and the spotify app no longer appears on watch- nor can I find it on wearables app or in galaxy apps / galaxy store.

Solution
Splatten
Explorer
Options
Galaxy S10 Series
I just had another look and worked out I needed to re-dowmload it.
Go on wearables app, then click on galaxy store.
At the bottom right, watch is in blue, click on top right 3 dots and then you see "my page" - click on that. Then in the options click on All.
At the bottom of that list, spotify is there but needs installing to watch so click on the instsll/download.
Hopefully it is now in your apps on your watch. 🙂 happy listening 🙂
@sjb186

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