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Original topic:

Upgrade Programme: Lost phone

(Topic created on: 17-07-2019 07:48 PM)
emmkuu1
First Poster
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Galaxy S10 Series

I'm struggling to find an answer to this already so here goes...

 

I had an S10e on the Upgrade Programme which was recently stolen. When it comes to upgrading next year, would they accept a S10e with a different IMEI from the original? Does one need to inform them of the new IMEI or the fact that the original was lost and replaced via insurance? Do they even check it? Would the device need to be the same colour etc.?

 

Any insight would be great a

 

Thanks!

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2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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Galaxy S10 Series

The phone supplied to you will I assume have had its imei and serial number logged so they'd be expecting that one back.

 

Your going to need to phone your Samsung Support Department and ask them if they'd accept another s10 in its place @emmkuu1 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Nav3
First Poster
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Galaxy S10 Series

They wont accept an alternative phone ... ove lost my note 9 and tried to sent it.

They sent it back to me I had to pay 12 months of payment to settle the account

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