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Original topic:

Unable to get Android updates - Galaxy S10e

(Topic created on: 07-11-2019 05:02 AM)
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Rohail
First Poster
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Hi everyone. I am unable to get an update for my Samsung Galaxy S10e. I have been regularly checking for updates but it just keeps saying my software is up to date. I have also tried connecting with Smart Switch which says the same.

Current version: G970FXXU1ASAT/G970FOXM1ASAT/G970FXXU1ASAT Security Patch Level: 1 Jan 2019

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BandOfBrothers
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Hi @Rohail 

 

Who supplied the Samsung phone to you ?

 

i.e was it an independent online company or was it from another country i.e imported.

 

If you download the phoneinfo app from the Playstore this will show it's active CsC code to shed more light on where the phone came from.

 

Updates can be slower or non existent on imported phones / grey imports.

 

A Samsung Experience Store  / Samsung Service Centre can help if the phone checks out as not imported.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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