Unable to connect PC to S10 phone

[Clueless1]

I wanted to transfer a file from my pc to my S10 phone via USB cable but it seems that my pc is not detecting my S10 phone. It only seems to charge my phone while  connected via USB but unable to access the data and files on my phone. 

What could be the problem and how can it be fixed? I would really appreciate some advice. 

[Aliyah]

when you initially plug your device into the computer does anything pop up on your phone?

[Clueless1]

No there is nothing popping up and the phone icon does not appear either.

[Clueless1]

nothing popping up on my pc or my phone

[DaBantableGamer]

You could use an app called "sendanywhere" if it still doesn't work. As long as both you and the pc has WiFi you can send it wirelessly. you just download the app on your phone then go to the sendanywhere website. When on the phone app you find the file and once you do it will give you a numerical code that you enter into the website on your pc then it will download. Hope this helps. Thanks

[AndrewL]

@Clueless1: In order to transfer files to and from your S10 to your PC, I recommend using Smart Switch. With this in mind, please follow the link below and click on 'How do I get Smart Switch on My PC or Mac' to download the relevant version. 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your phone using your USB cable, and you should be good to go. 

[ScubadaveUK]

I now have the same problem, it worked fine in the past now so I know it's not a cable or PC problem, I get the same problem, phone charging but Not seen by PC, Smart Switch doesn't see it neither and have re-installed it twice. Don't know when this started to happen, could this maybe have been caused by a Windows 10 update or a Samsung S10 update

[ScubadaveUK]

Anyone got any solutions to this issue

[Ayybee]

Hi, 
Probably, the drivers for Samsung/ Android devices are not installed on your Windows PC.
You can manually download and install them from here:
https://www.itechify.com/2021/04/16/fix-samsung-galaxy-galaxy-s10-not-detected-recognised-pc/ 

[ScubadaveUK]

Thanks Ayybee but I already had the Samsung USB driver installed but I downloaded this one just to see and it made no difference at all.

I would have assumed that the latest Samsung driver would have been installed with Smart Switch anyway.