13-05-2022 09:02 AM in
My phone prompted me to do an urgent update yesterday morning, and since then it has developed some major problems. The biggest issue is that it thinks there is no SIM card inserted, so I can't make calls/send texts/use mobile data.
However, there also appears to be bugs elsewhere - for example, if I try to check for new software updates in Settings', it does nothing for about 10 seconds and then says "An unknown error has occurred. If this problem persists, restart the device". Under 'Last Update', it's greyed out and says "There's no information about this update" - so I don't even know what was changed. I also keep getting sporadic and different warnings when using e.g. Facebook messenger.
I am really frustrated, as I have tried restarting, rebooting in safe mode, clearing various caches etc. but I still have no network signal. I'm worried I've permanently broken my phone.
Please may I ask for any suggestions about what to do? Would a factory reset help with a software problem? I really regret updating, I have been so happy with the phone until now.
The phone model number is SM-G975F, One UI version 2.0, Android version 10.
13-05-2022 09:20 AM - last edited 13-05-2022 09:22 AM
14-05-2022 08:14 PM in
Thanks everyone for the suggestions. I eventually solved this without needing to resort to factory resetting - I downloaded Smart Switch and when I connected my phone, it prompted me to do another software update. It took three hours to download and install, but I now have phone signal again! I guess something went wrong during the previous update and a fresh installation has helped.
28-06-2022 12:44 PM in
The smart switch method was a life saver! Got into a similar situation of flight mode stuck between on and off states and no cellular connectivity. Upgrading the phone through smart switch did the trick. Thanks for this suggestion.
I updated my phone yesterday because it kept on bugging me in the notifications for a couple of weeks. Then it just went on to a boot loop! No choice but to reset my phone, no backup. After resetting, the phone still wants me to UPDATE!!! WTF!!! To anyone reading this, NEVER, ever update your Samsung phone. Especially old models. It will mess up your phone because they wan't you to buy a new one!!!
20-03-2023 12:41 PM in
How do we get this info onto the front page of Google??? Thank you so much for posting this. Samsung service centre said the only way was to wipe my device, for a hefty fee. Very annoying. Just extremely grateful I found this thread.