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Original topic:

Software issue from the time of purchase

(Topic created on: 01-06-2019 01:29 PM)
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Abhijeet
First Poster
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I am having few random software issue in my samsung galaxy S10 plus feom the day of purchase. At the start I ignored it but eventually it led me to factory reset my phone and it has still not been resolved and since from day one it has been malfunctioning it means there is a manufacturing defect. Will samsung replace my device? 

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6 REPLIES 6
ChrisM
SuperStar
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That's not what we like to hear @Abhijeet. Could you provide a little more detail about the issues you're having with your phone?

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Abhijeet
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Well few times when i lock my phone and then unlock it, it does nit ask for my password and then i though it might be some bug so tried restarting it and guess what neither i can switch it off nor restart then i had to forcibly shut it down by holding the power buttong for few seconds. This problem occured about 5 times in a day

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AndrewL
Moderator
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@Abhijeet: Regarding your lock screen issue, I recommend checking your security options to see if Smart Lock is active, as this will automatically unlock your device in trusted locations.

 

Settings > Lock Screen > Smart Lock

 

For your intermittent power issues please restart the phone in Safe Mode and monitor the performance for a few hours. If you notice an improvement then please restart the phone and remove any recently installed third party apps.

Turn the device off > Press and hold the Power key > Release the Power key when the S10+ logo appears > Press and hold the Volume Down key immediately after releasing the Power key > Continue to hold the Volume Down button until the device finishes booting.

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Abhijeet
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I have already reset my device now that problem is gone but I have been facing app malfunctioniong. Suddnely out of nowhere any app starts malfunctioning. My problem is from day one hence i appeal to get my device replaced rather than just repair> please help me if possible

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AndrewL
Moderator
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Did you notice an improvement in performance whilst in Safe Mode, @Abhijeet? If not, and if the issue has persisted following a factory reset, then I recommend visiting a Support Centre to get the device inspected by an engineer. To find your nearest one please check the following link, select 'Mobile Device' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

Samsung offer a repair warranty and will always endeavour to fix a device if it is viable to do so. If your device is less than 30 days old then you do have the option of returning to the retailer to discuss your options regarding a refund or replacement, however please be aware that the warranty service is repair only.
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calabrovarijo
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I recommend checking your security options to see if Smart Lock is active, as this will automatically unlock your device in trusted locations. settings > Lock Screen > Smart Lock for your intermittent power issues please restart the phone in Safe Mode and monitor the performance for a few hours. If you notice an improvement then please restart the phone and remove any recently installed third party apps. 

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