Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Skype connection problem

(Topic created on: 31/12/19 19:31)
Countryboys
First Poster
Options
Galaxy S10 Series

Since updating to Android 10 on a Samsung S10e, I cannot connect to Skype for Business. I get the message "We cannot connect to the server. Check your network connection and server address, and try again." Has anyone else experienced this problem? If so, is there an update from Android? 

7 REPLIES 7
ChrisM
Moderator
Moderator
Options
Galaxy S10 Series

Hi @Countryboys 

 

Have you checked the Skype app for any updates?

0 Likes
Reply
OlI11
First Poster
Options
Galaxy S10 Series

Same here. Note 10+

0 Likes
Reply
ssmbrian
First Poster
Options
Galaxy S10 Series

I have same problem and trying to call samaung service center, they only ask your other Social media app functional than tell you please connect Microsoft. That is how the service do.

0 Likes
Reply
DannyT
Moderator
Moderator
Options
Galaxy S10 Series
Have you all tried @ChrisM's solution to update the Skype app?

 



 


Welcome to the Community!

0 Likes
Reply
OlI11
First Poster
Options
Galaxy S10 Series

Hi Danny,

 

If you're refereing to check the Skype app for any updates then the snwer is yes. Even uninstalled and installed it again. Nothing helps. If there is any other solution you're thinking of then please explain. 

 

/Oliver

0 Likes
Reply
DannyT
Moderator
Moderator
Options
Galaxy S10 Series

That was the solution I was referring to.

 

Hmm... it's quite odd. We've not had any other reports of issues with Skype. However, I have found this page on the Microsoft pages. Could you try the troubleshooting steps they list here? 

 



 


Welcome to the Community!

0 Likes
Reply
OlI11
First Poster
Options
Galaxy S10 Series

It seems to be a bug in the Skype for Business app, on Micrisoft's side, for all Android 10 devices and different Android phones. 

 

https://answers.microsoft.com/en-us/msoffice/forum/all/skype-for-business-on-android-10-pixel-device...

0 Likes
Reply