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Original topic:

Sending galaxy s9+ back to samsung

(Topic created on: 08-03-2019 08:34 PM)
Michaelolah
Journeyman
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Galaxy S10 Series

Hi hopefully someone can help just received my s10 today I can see a returns label in the box for dpd is this what I use to send my old s9+ back i am part of the upgrade program :smiling-face: 

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29 REPLIES 29
Balddevil
Journeyman
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Galaxy S10 Series

You will receive a separate pack through the post, mine came this morning.

Michaelolah
Journeyman
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Galaxy S10 Series
Thank you what does this pack look like I had a return label in the s10+ box but I'm guessing that's not for my old phone?
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AntS
Moderator
Moderator
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Galaxy S10 Series

Hi @Michaelolah . I can confirm what Balddevil said there. The DPD label is in the event of you needing/wanting to return your S10+ to the e Store.

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Michaelolah
Journeyman
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Galaxy S10 Series

Thank you both so just wait for the returns labels and package to come through the post? :smiling-face: O appreciate the help.

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Balddevil
Journeyman
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Galaxy S10 Series
It comes in an envelope, with Samsung on the front, you definitely won’t miss it!
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mikehippo
Explorer
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Galaxy S10 Series

last year thy never sent me anything and it meant that i made more payments than i needed to on the old phone. Does samsung publish the adress we can send the phone to?

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Endrance
First Poster
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Galaxy S10 Series

yeah, i still have recived nothing to send back my old phone yet

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Gnemie
Apprentice
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Galaxy S10 Series
Any reassurance would be appreciated

I am also in upgrade program
But , so far no returns pack received

my order did include the S10+ but also S9+ (free), I assume this is the only acknowledgment as to the trade in

cheer s
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Gnemie
Apprentice
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Galaxy S10 Series

Worry Not 

pack recieved 

Phone sent