Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Scrolling lag and stutter after android 10 update

(Topic created on: 24-12-2019 10:04 AM)
maverickstrike
First Poster
Options
Galaxy S10 Series

After android 10 update scrolling issues stutter and lag when opening apps and general browsing 

0 Likes
19 REPLIES 19
AsadM
Moderator
Moderator
Options
Galaxy S10 Series
Hi @maverickstrike. Thanks for reaching out. It's normal for the devices to operate differently right after an update which is due to the phone going through the update installation, but it will gradually start improving. If the update on your phone was applied recently, please switch off the phone for 20 seconds, and then monitor this. If things don't get better over the next couple of days, please let us know, and we'll be happy to go through this with you.
0 Likes
maverickstrike
First Poster
Options
Galaxy S10 Series

I have done what you have suggested but still no improvement 

0 Likes
ChrisM
Moderator
Moderator
Options
Galaxy S10 Series

Hi @maverickstrike 

 

That's not what we like to hear. Let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

0 Likes
MirceaForce
Navigator
Options
Galaxy S10 Series

I'm having the same issues it's not only you..samsung needs to fix.. this please report via samsung members app

maverickstrike
First Poster
Options
Galaxy S10 Series

Not worked soft reset achieved nothing this is a software issue I'm not tbe only one

0 Likes
AntS
Moderator
Moderator
Options
Galaxy S10 Series

@maverickstrike , Like MirceaForce suggests, as soon as you notice it are you able to send an error report with log files via the Members app on this one?

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

0 Likes
Brooksh7
Apprentice
Options
Galaxy S10 Series
Found the solution for myself. Head to settings and type in "Autofill" in the magnifying glass at the top right, head to your autofill settings and if you have Dashlane password manager enabled, disable it. Fixed my issue immediately.
Maggs1
Voyager
Options
Galaxy S10 Series
my note 10 plus is stuttering when I'm scrolling up and down on Internet. I've only owned it from 13th September. I've cleared cache partion. I've done a soft reset. But it hasn't helped. This can't be normal. I have s10 plus and never had this problem on it.
0 Likes
Maggs1
Voyager
Options
Galaxy S10 Series
I typed in Autofill. I don't have Dashlane?
0 Likes