Screen wont turn off after update

[SophieDe]

I've just installed the june 2020 update on my galaxy s10 and ever since my phone screen will only turn off if its plugged in and charging. I've rebooted, let the battery drain and recharged and force closed apps. There's an intermittent notification  saying a USB is connected/disconnected despite this not being the case. Its draining my battery. Has anyone else experienced this?

[ChrisM]

Hi @SophieDe 

It might be worth trying a soft reset on the phone to see if this helps. This will end all processes and give the phone a fresh start. Press and hold the Volume Down and Power keys at the same time until the phone switches off and back on again.

[Ornj]

Hey, did you find a solution to this bug. My phone is doing this and it wares my battery down constantly 

[essma]

bonjour sophie ,

essayez de renitialiser les parametres reseaux et les parametres par defauts de votre GSM : 

        1- vous accedez sur les parametres de votre téléphone + vous selectionnez " Gestion            globale "+ Réinitialisation +  Réinitialiser les paramètres réseau

        2- toujours sur  " Gestion globale " + Réinitialisation " +  " Réinitialiser les paramètres. 

faites les deux manipulations et vous tester par la suite.

[Laj]

Hi. 

I have the same problem, i tried everything and it still won't work..

[strawberry cake]

hello @SophieDe 

to fix this,

-clear the data of USB

Settings → Apps → tap 3 dots → Show system apps → tap USB Settings → tap Storage → tap clear data

-restart the phone

if persists,

-back up your phone data, you may use Smart Switch

-remove your Google account and factory data reset

-contact Samsung Support to arrange repair if persists

😀