22-01-2021 06:17 PM in
My girlfriends phone has suddenly developed a fault while we were just out shopping and she was viewing our shopping list where the majority of the screen is white with a green tinge down the middle, the display underneath seems to still be working as the very top portion is still okay and you can see that things are still happening. I have tried rebooting the device and also tried to reboot in safe mode however the screen then is an extremely dark maroon-like colour? Is there anyone out there that may know as it won't be physical damage from what I can tell as it was in her hand and she was reading the shopping list as it happened and we really cannot afford to be buying a new phone right now.
22-01-2021 06:48 PM in
@TimeToCrash: Sorry to hear that you have experienced this issue. Which of the S10 phones does your girlfriend have? If you dial *#0*# into the telephone keypad and select Red, Green and Blue from the series of grey tiles, is the issue present in any of these tests?
23-01-2021 05:23 AM in
Is there any Samsung Service Centre or Samsung Experience Stores open where you are to drop the phone into ?
In the UK we have a Samsung Doorstep Repair Service. Perhaps check if you have too @TimeToCrash
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
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07-02-2021 11:14 AM in