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Original topic:

Screen Issue

(Topic created on: 22-01-2021 06:17 PM)
TimeToCrash
Apprentice
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‎22-01-2021 06:17 PM in 

My girlfriends phone has suddenly developed a fault while we were just out shopping and she was viewing our shopping list where the majority of the screen is white with a green tinge down the middle, the display underneath seems to still be working as the very top portion is still okay and you can see that things are still happening. I have tried rebooting the device and also tried to reboot in safe mode however the screen then is an extremely dark maroon-like colour? Is there anyone out there that may know as it won't be physical damage from what I can tell as it was in her hand and she was reading the shopping list as it happened and we really cannot afford to be buying a new phone right now.

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4 REPLIES 4
AndrewL
Moderator
Moderator
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‎22-01-2021 06:48 PM in 

@TimeToCrash: Sorry to hear that you have experienced this issue. Which of the S10 phones does your girlfriend have? If you dial *#0*# into the telephone keypad and select Red, Green and Blue from the series of grey tiles, is the issue present in any of these tests? 

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TimeToCrash
Apprentice
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‎22-01-2021 07:05 PM in 

It is the standard S10, you can't see the keypad to get to that screen unfortunately so I couldn't tell you I'm afraid.
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BandOfBrothers
Samsung Members Star ★★
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‎23-01-2021 05:23 AM in 

Is there any Samsung Service Centre or Samsung Experience Stores open where you are to drop the phone into ?

 

In the UK we have a Samsung Doorstep Repair Service. Perhaps check if you have too @TimeToCrash 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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TimeToCrash
Apprentice
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‎07-02-2021 11:14 AM in 

Yeah I'm in the Midlands and we've looked it up but there is no way we can afford the £200+ to repair it right now. I've borrowed and old phone from a friend for now in the hopes we can maybe get it sorted once money isn't as tight, but if I'm honest we'll likely just get a lower end phone for her as she's not too bothered about the latest tech unlike me and the quote was not an insignificant amount of money.