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Original topic:

Screen blank during calls

(Topic created on: 01-10-2020 06:05 AM)
Members_dKC20iv
First Poster
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Galaxy S10 Series
Hello, I use Samsung s10, everything was going great but noticed lately that my screen goes off during calls preventing the other person from hearing me. How to fix this?
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DannyT
Moderator
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Galaxy S10 Series

Hey there, @Members_dKC20iv.

 

Your screen turns off when on calls due to the proximity sensor. This stops you from pressing the screen with your ear and saves battery when on a call. But this shouldn't stop people from hearing you. 

 

Does this happen on all calls? For example even when on loudspeaker? 

 



 


Welcome to the Community!

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