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Original topic:

Samsung Upgrade Programme - Broken Phone

(Topic created on: 05/11/19 10:54)
daleb93
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Galaxy S10 Series

Hello,

 

I am on the samsung upgrade programme since the s9, i upgraded to the s10+ when it came out in March, 1 month ago i damaged my phone accidentally and it's beyond economic repair due to water damage. I believe I can still sell my phone to Samsung Recycle for around £150 which isn't bad considering.

 

I would like to purchase a new S10+, but then still upgrade to the S11 in March when it comes out again, but will they accept my new S10+ due to the change in IMEI number? 

 

Thanks,
Dale

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SaudA
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Galaxy S10 Series
Hi @Dale93

Do you still need help with this? If so, best to speak with our Online Shop Team. They'll be able to confirm this to you. You can reach them on 0330 726 7467 or support@samsunguk.zendesk.com.