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Original topic:

Samsung update

(Topic created on: 26-02-2021 08:01 PM)
Sarahlm
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Galaxy S10 Series
My phone did an update today and I now keeps saying its unable to connect to my WiFi!! Has anyone else had this issue?
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3 REPLIES 3
Solution
AndrewL
Moderator
Moderator
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Galaxy S10 Series

@Sarahlm: To troubleshoot this issue please head to Settings > Connections > Wi-Fi > Tap the cog symbol to the right of your router > Forget > Back > Toggle Wi-Fi off and on again > Select your router from the list of available connections, and run through the connection steps. Now, go to Settings > Connections > Wi-Fi > Tap the cog next to your router > Advanced > MAC Address Type, and set this to Phone MAC. If the issue persists, please try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will refresh the software and address any issues that might be a contributing factor. I also recommend resetting your router to ensure that there are no temporary network issues. 

If you are still unable to connect then please head to Settings > General Management > Reset > Reset Network Settings. You may also wish to try Settings > Location > Google Location Accuracy > Off, to see if this helps.

Sarahlm
First Poster
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Galaxy S10 Series
Thats worked!! Thank you 😊
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ChrisM
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Galaxy S10 Series

Great news, @Sarahlm! Thanks for letting us know.

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