Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung update

(Topic created on: 26-02-2021 07:57 PM)
2070 Views
Sarahlm
Student
Options
My phone did an update today and I now keeps saying its unable to connect to my WiFi!! Has anyone else had this issue?
0 Likes

1 Solution


Accepted Solutions
Solution
AndrewL
Moderator
Moderator
Options

@Sarahlm: To troubleshoot this issue please head to Settings > Connections > Wi-Fi > Tap the cog symbol to the right of your router > Forget > Back > Toggle Wi-Fi off and on again > Select your router from the list of available connections, and run through the connection steps. Now, go to Settings > Connections > Wi-Fi > Tap the cog next to your router > Advanced > MAC Address Type, and set this to Phone MAC. If the issue persists, please try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will refresh the software and address any issues that might be a contributing factor. I also recommend resetting your router to ensure that there are no temporary network issues. 

If you are still unable to connect then please head to Settings > General Management > Reset > Reset Network Settings. You may also wish to try Settings > Location > Google Location Accuracy > Off, to see if this helps.

View solution in context

3 REPLIES 3
Solution
AndrewL
Moderator
Moderator
Options

@Sarahlm: To troubleshoot this issue please head to Settings > Connections > Wi-Fi > Tap the cog symbol to the right of your router > Forget > Back > Toggle Wi-Fi off and on again > Select your router from the list of available connections, and run through the connection steps. Now, go to Settings > Connections > Wi-Fi > Tap the cog next to your router > Advanced > MAC Address Type, and set this to Phone MAC. If the issue persists, please try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will refresh the software and address any issues that might be a contributing factor. I also recommend resetting your router to ensure that there are no temporary network issues. 

If you are still unable to connect then please head to Settings > General Management > Reset > Reset Network Settings. You may also wish to try Settings > Location > Google Location Accuracy > Off, to see if this helps.

Sarahlm
Student
Options
Thats worked!! Thank you 😊
0 Likes
ChrisM
SuperStar
Options

Great news, @Sarahlm! Thanks for letting us know.

0 Likes