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Original topic:

Samsung S10e callers hearing attenuated voice from my phone

(Topic created on: 05/01/21 01:02)
Fin_Diver
Observer
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Galaxy S10 Series

S10e purchased Oct 2020.  While using speakerphone, various callers hear my voice go from normal to "attenuated", or lower in volume, when I move my phone from my face to arm's length. Verizon tech level 2 had me reset operational phone settings (excluding saved data, pics, videos).  That didn't help.  Most recent call was to a friend on a landline with no background noise at my home.  Problem persisted. Note: The non-speaker feature works fine.  

Is this a defective phone?  Software upgrade?  How can I get Samsung to remedy this?

2 REPLIES 2
Emzy1
First Poster
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Galaxy S10 Series
my s9 dose this don't know why ☹
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aklima
Smooth Operator
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Galaxy S10 Series
@fin_Diver,
Hi,
I don't think its an software problem, as I own the same phone. I am sure its a defective phone, if u have warranty u can replace the phone.
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