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Original topic:

Samsung S10e callers hearing attenuated voice from my phone

(Topic created on: 05-01-2021 12:02 AM)
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Fin_Diver
First Poster
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S10e purchased Oct 2020.  While using speakerphone, various callers hear my voice go from normal to "attenuated", or lower in volume, when I move my phone from my face to arm's length. Verizon tech level 2 had me reset operational phone settings (excluding saved data, pics, videos).  That didn't help.  Most recent call was to a friend on a landline with no background noise at my home.  Problem persisted. Note: The non-speaker feature works fine.  

Is this a defective phone?  Software upgrade?  How can I get Samsung to remedy this?

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1 REPLY 1
Aklima
Big Cheese
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@fin_Diver,
Hi,
I don't think its an software problem, as I own the same phone. I am sure its a defective phone, if u have warranty u can replace the phone.
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