21-08-2020 03:25 PM in
Today my phone has suddenly started to have a green spinning circle when i unlock my phone and each time it seems to be taking longer before i can use it any idea's what it is phone is not even 12 months old.
21-08-2020 04:09 PM - last edited 21-08-2020 04:11 PM
@izzy75: I'm not sure what this could be. Is the circle appearing on your Home screen and, if so, are your apps and widgets visible underneath? What method are you using to unlock the phone? Are you able to take a picture of the issue and attach it to your reply, so I can get a better understanding of what you're seeing? In the meantime can you try starting your phone in Safe Mode, and monitor the performance to see if the green circle remains? To proceed, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off. If you can't see the circle while in Safe Mode, then please restart your phone any delete any recently installed third party apps, as this issue is likely to be stemming from an external source.
21-08-2020 05:00 PM - last edited 21-08-2020 05:00 PM
21-08-2020 05:18 PM in
@izzy75: Thank you for trying that for me. Sadly it isn't possible to determine which app is the source of the issue, therefore it will have be by process of elimination until you notice an improvement. Apologies for any inconvenience this might cause you.
22-08-2020 07:26 PM in
23-08-2020 06:43 AM in