Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung s10 plus not starting

(Topic created on: 20/04/21 22:46)
spira93
First Poster
Options
Galaxy S10 Series

Hello,

I am writing because i have an issue with my s10 plus.

I put my phone in charge a full night and the morning the phone is not starting.
I didn't have any damage on the screen or battery.
I am not able to start the phone with charger pluged, I also try to charge with a wireless charger but it s not working.

I checked the screen and battery they are working.

I tried a hard reset but nothing can be displayed on the screen

When I connect to my laptop i have a device named Exynos 9820

 

Thank you for your help.




0 Likes
4 REPLIES 4
antikythera
Voyager
Options
Galaxy S10 Series
How can you tell the screen or battery aren't damaged if the phone won't turn on? What method did you use to check them? If nothing is displayed on screen it's not working...
0 Likes
spira93
First Poster
Options
Galaxy S10 Series

Hello Antikythera,

 

I changed the screen with a new one, and the battery was also changed.

0 Likes
antikythera
Voyager
Options
Galaxy S10 Series
Where did you get these parts? How can you be sure the 'new' parts are genuine, the right parts for your model or any good? There are fakes out there. Double check the connections are made properly and secure.
0 Likes
spira93
First Poster
Options
Galaxy S10 Series

Hello Antikythera,

I did multiple verification, i put the motherboard of s10 plus on other s10 plus and i had the same result the device is not booting and the screen work well with other s10 plus motherboard.

I think the firmware of my motherboard is down. 

thank you

best regards

 

0 Likes