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Original topic:

Samsung S10+ Galaxy Buds claim with pre order

(Topic created on: 08-03-2019 02:14 PM)
NRazaPK
Journeyman
Options
Galaxy S10 Series

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

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442 REPLIES 442
Tomcord
Journeyman
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Galaxy S10 Series

Did you get any form of confirmation email or text after finishing the claim ???

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Edel24
Journeyman
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Galaxy S10 Series

My claim went through but I never received an email off them yet confirming it. 

Tomcord
Journeyman
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Galaxy S10 Series

So does that mean yes it worked or nooo it didnt ,🤔 like i couldnt even screenshot my claim ID 

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Sh6
Apprentice
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Galaxy S10 Series
I wonder can the shop order them where we got our phones it was part of the offer
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Edel24
Journeyman
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Galaxy S10 Series

You can check the claim on the website you put in claim id number if you can remember it  and email address you used and it comes up it was received. I screenshoted mine just incase. 

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Ceetee17
First Poster
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Galaxy S10 Series

Mine crashed half way then I tried again only to be told my IMEI is already registered as a claim but I have no email confirmation and no claim number...........

 

How do you contact Samsung..? Any ideas..?

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Tomcord
Journeyman
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Galaxy S10 Series
Samsung have always done gifts this way which is kinda crappy way to do it. First 'gift' i ever got with my samsungs was i believe a VR headset
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Tomcord
Journeyman
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Galaxy S10 Series
Samsung kinda just gave up they dont respond tbh... probably thought nahh forget everyones claims mate.
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N0j0ke
First Poster
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Galaxy S10 Series

Managed to get to the end of the reclaim form, only.to find no email or text confirmation. Checked the Claim Tracker and it says claim not found.

 

Not filled with confidence after all that. Come on SAMSUNG, hooe this gets fixed soon, what a.load of hoo haa!

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Lochaos
Navigator
Options
Galaxy S10 Series

Got right to the end of the order and it just hangs, been sat here for 20 minutes, tried again and it now says I have 3 phones registered, come on Samsung, your a multi billion pound company and you can't even sort out a pre order gift ordering system, this is the last Samsung product I pre order or maybe even buy.

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