Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Samsung S10+ Galaxy Buds claim with pre order

(Topic created on: 15-03-2019 03:18 PM)
NRazaPK
Journeyman
Options
Galaxy S10 Series

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

442 REPLIES 442
DOS_
Pioneer
Options
Galaxy S10 Series

Nope, neither are in my app...Samsung Members.jpg

0 Likes
GALAXY-SPANNER
Explorer
Options
Galaxy S10 Series
I got mine through www.samsung.uk an on the main screen there is is, pre order S10e S10 or S10+ and claim your free Galaxy Buds, be aware though the process is lengthly, you will need your date of pre-order, Invoice or order number IMEI number and documentation ready to upload, only in PDF or JPG format. Lastly be aware, the small print states only white buds as part of the promotion! i contacted them saying ive done my pre-order but it says white, i wanted black;
"Thank you for your email.
We can confirm that your claim has now been validated, you should receive an email shortly with the details of validation.
The only colour available with this promotion is white, as per the terms and conditions.
If you require any further assistance please do not hesitate to contact us." It also can take upto 30 days FYI
Spanner 😉
0 Likes
Lanfer01
First Poster
Options
Galaxy S10 Series
0 Likes
DOS_
Pioneer
Options
Galaxy S10 Series

@Lanfer01 wrote:

I think this is the correct link https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/get-started


It sure is for the Irish site

0 Likes
Lanfer01
First Poster
Options
Galaxy S10 Series

Yep, found that out when I clicked on it. I am in the US and went to https://samsungpromotions.com/ and watched the video for how to redeem it. For US it needs to be redeemed in the app. Download the Samsung Shop App, go to the Inbox and the steps to redeem the promotion are right there.

0 Likes
Fudgy31
Pathfinder
Options
Galaxy S10 Series

Page not found

The page you have requested could not be found

0 Likes
Fudgy31
Pathfinder
Options
Galaxy S10 Series
My email states:

Your Samsung claim has been successfully validated.
Your free Samsung Galaxy Buds (white) will be dispatched to the postal address you gave on your claim within the next 30 days by the courier DX:
0 Likes
Fudgy31
Pathfinder
Options
Galaxy S10 Series
Initially i got a blank screen, i assumed it was down to demand on their servers as plenty would be ordering these. I waited till midnight and BOOM mine were ordered.
0 Likes
Fudgy31
Pathfinder
Options
Galaxy S10 Series
surely you have ordered them now?
0 Likes
Fudgy31
Pathfinder
Options
Galaxy S10 Series
My claim has been "V A L I D A T E D"
0 Likes