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Original topic:

Samsung S10+ Galaxy Buds claim with pre order

(Topic created on: 13-03-2019 10:13 PM)
NRazaPK
Journeyman
Options
Galaxy S10 Series

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

442 REPLIES 442
lindi215
Journeyman
Options
Galaxy S10 Series
The guy I spoke to looked at my claim and the additional information I had sent and validated it whilst I was on the phone for me.
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Colin19
Troubleshooter
Options
Galaxy S10 Series

@Hackett wrote:
Take a picture of the invoice that came with your phone

Done all that, sent PDF of TAXinvoice on my initial claim.  Dont care.pngTax Invoice.PNG

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Hackett
Voyager
Options
Galaxy S10 Series
I'd call them as the other members have to get it validated.
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MrJCharming
Pioneer
Options
Galaxy S10 Series

I used the my order has completed email. Did a screen shot then used the scroll button soo it was the length of the email. That's the first option when u do a screen shot with the arrow pointing down. 

 

Maybe send it then call them an hour later on the number someone posted here for samsung promotions

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Colin19
Troubleshooter
Options
Galaxy S10 Series

All sorted, phoned and they confirmed that my claim has been validated. 

lindi215
Journeyman
Options
Galaxy S10 Series
Glad you got it sorted 🙂
Said6
Explorer
Options
Galaxy S10 Series

As I received my S10+, as I claimed my wireless buds. My claim has been successfully validated today. And I have to expect them within a month from the validation date. 

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danicaaaa
Explorer
Options
Galaxy S10 Series

Ridiculous isn't it, same for me.

I don't know why they didn't just send it with the phone!!

Mia_2016
First Poster
Options
Galaxy S10 Series
Why isn't benefits showing in my app where do I claim my airbuds this is a joke
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Colin19
Troubleshooter
Options
Galaxy S10 Series

@Mia_2016 wrote:
Why isn't benefits showing in my app where do I claim my airbuds this is a joke

what phone do you have? 


D64A1105-9BAD-4429-9C55-F2254DFBC9CC.jpeg

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