I used the my order has completed email. Did a screen shot then used the scroll button soo it was the length of the email. That's the first option when u do a screen shot with the arrow pointing down.
Maybe send it then call them an hour later on the number someone posted here for samsung promotions
As I received my S10+, as I claimed my wireless buds. My claim has been successfully validated today. And I have to expect them within a month from the validation date.