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Original topic:

Samsung S10+ Galaxy Buds claim with pre order

(Topic created on: 09-03-2019 12:44 AM)
NRazaPK
Journeyman
Options
Galaxy S10 Series

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

442 REPLIES 442
Black47Ireland
First Poster
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Galaxy S10 Series

How do I contact Samsung as I can't order my ear buds either.Seems everyone facing same problems.Has anyone managed to order on the Samsung app?I'm in Ireland.

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Chrisballinger
Pioneer
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Galaxy S10 Series

Their postcode/address finder system is obviously down guys as everyone is posting the same thing, only thing you can do is give it time. Mine worked a couple of hours ago though 

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Black47Ireland
First Poster
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Galaxy S10 Series
Thanks.
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Erenk99
First Poster
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Galaxy S10 Series

@Chrisballinger wrote:

Their postcode/address finder system is obviously down guys as everyone is posting the same thing, only thing you can do is give it time. Mine worked a couple of hours ago though 


Best wallpaper for the s10 plus! Took me ages to find it.

Punch-hole-walls22.jpg

 

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NRazaPK
Journeyman
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Galaxy S10 Series

@Black47Ireland wrote:

How do I contact Samsung as I can't order my ear buds either.Seems everyone facing same problems.Has anyone managed to order on the Samsung app?I'm in Ireland.


You can do it by opening the link. It keep crashing but you can complete by reloading again and again. 

https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice

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aderka
First Poster
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Galaxy S10 Series
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Alzon
First Poster
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Galaxy S10 Series

Yeh looks like that particular post request responds with no addresses were found... Shouldnt prevent form submission but... probably just down to load I would keep trying just ignore the error on the postcode just enter manually!

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Keith1983
First Poster
Options
Galaxy S10 Series

It's a joke tweeted them emailed them facebooked them live chatted them no answer finally decided to ring to message of call waits about 10 minutes 67 minutes later got answer and no help what so ever it's a scam I'll be returning the phone if I don't get the buds 

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Debsoco
First Poster
Options
Galaxy S10 Series

 Nightmare, I am now getting the forms, get to the last page, which is a headache in itself, says my postcode invalid!! Grrrr! Have gone back to start so many time..same result, invalid postcode, which is mandatory to include! I reckon they hope we will all give up trying!! 

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LfcLad
Explorer
Options
Galaxy S10 Series

@Keith1983 wrote:

It's a joke tweeted them emailed them facebooked them live chatted them no answer finally decided to ring to message of call waits about 10 minutes 67 minutes later got answer and no help what so ever it's a scam I'll be returning the phone if I don't get the buds 


It's been less than a day since the phone was released. There are gonna be thousands upon thousands trying to claim them. You've been given a month to fill the claim in ... A MONTH! 

 

There are going to be thousands upon thousands all logging into the members apps and trying to claim them, do you really think it can handle everyone at once? 

 

Jesus ****, give it a few days to settle down. Clearly you all weren't taught patience.