Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice .I hope this helps you all be patient tho very slow
Thank you very much. this worked for me.
Hurray my perseverance paid off! took me about an hour and a half but my claims in lol..
Now when am I getting them as they ain't giving much away apart from it will be looked at within 7 days.. anyways happy to wait there free and my s10 plus will keep me well busy till then 🤗