‎08-03-2019 02:14 PM in
Galaxy S10 SeriesI can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?
Solved! Go to Solution.
‎08-03-2019 07:52 PM in
Galaxy S10 SeriesTry this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice .I hope this helps you all be patient tho very slow
‎08-03-2019 08:56 PM in
Galaxy S10 Series
@Philip722 wrote:Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice .I hope this helps you all be patient tho very slow
Thank you very much. this worked for me.
‎08-03-2019 06:03 PM in
Galaxy S10 Series‎08-03-2019 06:40 PM in
Galaxy S10 Series‎08-03-2019 04:30 PM in
Galaxy S10 Series‎08-03-2019 03:33 PM in
Galaxy S10 Series
@NRazaPK wrote:I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?
I am from Ireland. I am facing the same issue. Did anyone get a email ID to inform them.
‎08-03-2019 03:56 PM in
Galaxy S10 Series‎09-03-2019 10:50 AM in
Galaxy S10 SeriesAfter a lot of trying yesterday I completed the claim form. Was promised an email confirmation and haven't received it.
‎09-03-2019 10:54 AM in
Galaxy S10 SeriesI have received email and SMS from Samsung with my claim confirmation
‎09-03-2019 10:57 AM in
Galaxy S10 Series‎09-03-2019 11:25 AM in
Galaxy S10 SeriesHave they specified when we can expect to receive them? I completed the form yesterday but haven't even received confirmation of anything yet
‎09-03-2019 12:18 PM in
Galaxy S10 Series
‎09-03-2019
02:28 PM
- last edited
‎11-03-2019
11:58 AM
by
AntS
) in
Hello,MY NAME IS THOMAS ***** I PRE.ORDERED GALAXY S10+,CAN I CLAIM EAR BUDS,THANK YOU TEL NO *****...GALAXY S10,ORDERED WITH SKY...
‎09-03-2019 03:21 PM in
Galaxy S10 SeriesYes you can. goto members app and you will see the offer. fill in online and submit
‎09-03-2019 11:35 AM in
Galaxy S10 Series
@Conora wrote:After a lot of trying yesterday I completed the claim form. Was promised an email confirmation and haven't received it.
Same happened to me, had a scan through the terms and conditions of the offer saw this:
14. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at galaxybuds@samsungpromotions.claims or by phone (UK) 0345 216 0144 / (Ireland) 01 653 3907 within seven (7) days of a Claim being submitted
I've sent my email already to be on the safe side Haha.
‎09-03-2019 11:42 AM in
Galaxy S10 SeriesMaking it as much of an ordeal as possible they are .I went for the trade in old phone option. I am going to put them through every hamster wheel I can think up as part of my "application process "
DNA samples ,police record reports signed by the local bishop........etc .
It will be Epic !
‎09-03-2019 11:47 AM in
Galaxy S10 SeriesI took the trade in deal aswell
No ear buds = no phone
Im ***** if there getting my old ohone
‎09-03-2019 04:06 PM in
Galaxy S10 Series‎09-03-2019 04:12 PM in
Galaxy S10 Series‎09-03-2019 04:15 PM in
Galaxy S10 SeriesI also emailed them and got back saying they have the claim and processing it... I`d say if you submitted your claim and got a claim number, you just have to wait it out and check the claim tracker if there are any changes to it.
I guess they clearly underestimated this free earbuds promo
‎09-03-2019 07:29 PM in
Galaxy S10 SeriesDid u done it from the application ?
Do you have the banefits tab?
‎09-03-2019 07:46 PM in
Galaxy S10 Series‎09-03-2019 04:29 PM in
Galaxy S10 Series