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Original topic:

Samsung S10+ Galaxy Buds claim with pre order

(Topic created on: 08/03/19 16:27)
NRazaPK
First Poster
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Galaxy S10 Series

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

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Solution
Philip722
Apprentice
Options
Galaxy S10 Series

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

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NRazaPK
First Poster
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Galaxy S10 Series

@Philip722 wrote:

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow


Thank you very much. this worked for me. 

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442 REPLIES 442
Sakbar1311
First Poster
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Galaxy S10 Series
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Nick_Pronto
First Poster
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Galaxy S10 Series

Don't you have T-Mobile in the UK?? 😮

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Colin19
Troubleshooter
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Galaxy S10 Series

@Nick_Pronto wrote:

Don't you have T-Mobile in the UK?? 😮


Well we used to. Where are you? 

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Nick_Pronto
First Poster
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Galaxy S10 Series
Netherlands. I need a promotion link for the Buds for my country
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quickmotor
Explorer
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Galaxy S10 Series

same issue here in Ireland.  no Benefit option on the samsung members app at all to claim the buds.  hope they fix this soon

quickmotor
Explorer
Options
Galaxy S10 Series

THIS IS THE RESPONSE I GOT FROM SUPPORT

 

Good Afternoon,

Thank you for your email.

On opening the pre-installed Samsung Members App, you should have options located towards the top of the page including: Home, Support, Benefits and others.

However, if you are unable to locate this section, we would advise you to contact Samsung Technical Support on 0818 717 100 or by visiting the link provided: https://www.samsung.com/ie/info/contactus/

Please do not hesitate to contact us if you have any further queries.

 

NO HELP WHATSOEVER

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Lyricalism
First Poster
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Galaxy S10 Series

It appears that the page just stopped working. Got to the poiny of uploading, and couldnt find the appropriate document for that. On return it stopped working  May be a bit more popular than expected. From NL by the way. 

 

Tried it via the website on a PC, but wasnt able to get much further there  

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LfcLad
Explorer
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Galaxy S10 Series

Gotta remember how many people are going to be doing this. The apps probably being overloaded. You've got a month to claim them, give it a few days.

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WhiteSmoke
First Poster
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Galaxy S10 Series
Fair point, but many of us don't even see the benefits tab.
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Sh6
Apprentice
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Galaxy S10 Series
I wonder can the shop order them where we got our phones it was part of the offer
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Tomcord
Apprentice
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Galaxy S10 Series
Samsung have always done gifts this way which is kinda crappy way to do it. First 'gift' i ever got with my samsungs was i believe a VR headset
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Turrnerr
Observer
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Galaxy S10 Series

Same here in Wales. It's ridiculous.

maxon_uk
Apprentice
Options
Galaxy S10 Series

Same from Cardiff😂

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UnknowDragon
First Poster
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Galaxy S10 Series

im getting a blank screen when clicking on them proply it overloaded the page and now thay r trying to fix it

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Edel24
Apprentice
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Galaxy S10 Series

Cant see the benefits tab either on mine and not showing up on the news or tips either. I'm in Ireland 

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Orthodox1
First Poster
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Galaxy S10 Series

Same here I don't even have the benefits tab instead there is a notice button. And nothing is in it 

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Kouki
Apprentice
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Galaxy S10 Series
Usles same here cant get them so sending the phone back
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Paul_Houston
Explorer
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Galaxy S10 Series

Don't be ridiculous!


@Kouki wrote:
Usles same here cant get them so sending the phone back

 

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Paulipops
First Poster
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Galaxy S10 Series
Why sending the phone back, the Buds are a free give, might i suggest a bit of a throw the dummy out of the pram
MathersM
Explorer
Options
Galaxy S10 Series

@Paulipops wrote:
Why sending the phone back, the Buds are a free give, might i suggest a bit of a throw the dummy out of the pram

I know. This is quite pathetic tbh. All these responses. Like calm the f down. We will get the buds soon. Its not like we claim now and they'll be here tomorrow 🙄

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AttilaG37
Apprentice
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Galaxy S10 Series

Same from Gloucester, UK

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