08-03-2019 02:14 PM in
Galaxy S10 SeriesI can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?
Solved! Go to Solution.
08-03-2019 07:52 PM in
Galaxy S10 SeriesTry this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice .I hope this helps you all be patient tho very slow
08-03-2019 08:56 PM in
Galaxy S10 Series
@Philip722 wrote:Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice .I hope this helps you all be patient tho very slow
Thank you very much. this worked for me.
09-03-2019 10:11 PM in
Galaxy S10 Series09-03-2019 10:16 PM in
Galaxy S10 SeriesDon't you have T-Mobile in the UK?? 😮
09-03-2019 10:23 PM in
Galaxy S10 Series
@Nick_Pronto wrote:Don't you have T-Mobile in the UK?? 😮
Well we used to. Where are you?
09-03-2019 10:27 PM in
Galaxy S10 Series08-03-2019 03:34 PM in
Galaxy S10 Seriessame issue here in Ireland. no Benefit option on the samsung members app at all to claim the buds. hope they fix this soon
08-03-2019 03:37 PM in
Galaxy S10 SeriesTHIS IS THE RESPONSE I GOT FROM SUPPORT
Good Afternoon,
Thank you for your email.
On opening the pre-installed Samsung Members App, you should have options located towards the top of the page including: Home, Support, Benefits and others.
However, if you are unable to locate this section, we would advise you to contact Samsung Technical Support on 0818 717 100 or by visiting the link provided: https://www.samsung.com/ie/info/contactus/
Please do not hesitate to contact us if you have any further queries.
NO HELP WHATSOEVER
08-03-2019 03:54 PM in
Galaxy S10 SeriesIt appears that the page just stopped working. Got to the poiny of uploading, and couldnt find the appropriate document for that. On return it stopped working May be a bit more popular than expected. From NL by the way.
Tried it via the website on a PC, but wasnt able to get much further there
08-03-2019 03:54 PM in
Galaxy S10 SeriesGotta remember how many people are going to be doing this. The apps probably being overloaded. You've got a month to claim them, give it a few days.
08-03-2019 03:56 PM in
Galaxy S10 Series08-03-2019 09:21 PM in
Galaxy S10 Series08-03-2019 09:23 PM in
Galaxy S10 Series08-03-2019 04:03 PM in
Galaxy S10 SeriesSame here in Wales. It's ridiculous.
08-03-2019 04:31 PM in
Galaxy S10 SeriesSame from Cardiff😂
08-03-2019 04:11 PM in
Galaxy S10 Seriesim getting a blank screen when clicking on them proply it overloaded the page and now thay r trying to fix it
08-03-2019 04:16 PM in
Galaxy S10 SeriesCant see the benefits tab either on mine and not showing up on the news or tips either. I'm in Ireland
08-03-2019 04:18 PM in
Galaxy S10 SeriesSame here I don't even have the benefits tab instead there is a notice button. And nothing is in it
08-03-2019 04:27 PM in
Galaxy S10 Series08-03-2019 04:31 PM in
Galaxy S10 Series08-03-2019 06:15 PM in
Galaxy S10 Series08-03-2019 06:19 PM in
Galaxy S10 Series
@Paulipops wrote:
Why sending the phone back, the Buds are a free give, might i suggest a bit of a throw the dummy out of the pram
I know. This is quite pathetic tbh. All these responses. Like calm the f down. We will get the buds soon. Its not like we claim now and they'll be here tomorrow 🙄
08-03-2019 04:34 PM in
Galaxy S10 SeriesSame from Gloucester, UK