Samsung S10+ Galaxy Buds claim with pre order

[NRazaPK]

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

[Philip722 · Accepted solution]

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

[Sakbar1311]

https://20191.samsungpromotions.claims/gb/en/claims/galaxybuds/get-started

guys use this link

[Nick_Pronto]

Don't you have T-Mobile in the UK?? 😮

[Colin19]

---

@Nick_Pronto wrote:

Don't you have T-Mobile in the UK?? 😮

---

Well we used to. Where are you? 

[Nick_Pronto]

Netherlands. I need a promotion link for the Buds for my country

[quickmotor]

same issue here in Ireland.  no Benefit option on the samsung members app at all to claim the buds.  hope they fix this soon

[quickmotor]

THIS IS THE RESPONSE I GOT FROM SUPPORT

Good Afternoon,

Thank you for your email.

On opening the pre-installed Samsung Members App, you should have options located towards the top of the page including: Home, Support, Benefits and others.

However, if you are unable to locate this section, we would advise you to contact Samsung Technical Support on 0818 717 100 or by visiting the link provided: https://www.samsung.com/ie/info/contactus/

Please do not hesitate to contact us if you have any further queries.

NO HELP WHATSOEVER

[Lyricalism]

It appears that the page just stopped working. Got to the poiny of uploading, and couldnt find the appropriate document for that. On return it stopped working  May be a bit more popular than expected. From NL by the way. 

Tried it via the website on a PC, but wasnt able to get much further there  

[LfcLad]

Gotta remember how many people are going to be doing this. The apps probably being overloaded. You've got a month to claim them, give it a few days.

[WhiteSmoke]

Fair point, but many of us don't even see the benefits tab.

[Sh6]

I wonder can the shop order them where we got our phones it was part of the offer

[Tomcord]

Samsung have always done gifts this way which is kinda crappy way to do it. First 'gift' i ever got with my samsungs was i believe a VR headset

[Turrnerr]

Same here in Wales. It's ridiculous.

[maxon_uk]

Same from Cardiff😂

[UnknowDragon]

im getting a blank screen when clicking on them proply it overloaded the page and now thay r trying to fix it

[Edel24]

Cant see the benefits tab either on mine and not showing up on the news or tips either. I'm in Ireland 

[Orthodox1]

Same here I don't even have the benefits tab instead there is a notice button. And nothing is in it 

[Kouki]

Usles same here cant get them so sending the phone back

[Paul_Houston]

Don't be ridiculous!

---

@Kouki wrote:
Usles same here cant get them so sending the phone back

---

[Paulipops]

Why sending the phone back, the Buds are a free give, might i suggest a bit of a throw the dummy out of the pram

[MathersM]

---

@Paulipops wrote:
Why sending the phone back, the Buds are a free give, might i suggest a bit of a throw the dummy out of the pram

---

I know. This is quite pathetic tbh. All these responses. Like calm the f down. We will get the buds soon. Its not like we claim now and they'll be here tomorrow 🙄

[AttilaG37]

Same from Gloucester, UK