Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice .I hope this helps you all be patient tho very slow
Thank you very much. this worked for me.
Yes, it looks all good now. Submitted the order for the buds this morning, went without any issues and the phone is pretty good I have to say... a nice upgrade from my S7