Samsung S10+ Galaxy Buds claim with pre order

[NRazaPK]

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

[Philip722 · Accepted solution]

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

[Gaj19]

Same here I can't see the benefits  tab or any claim option

[Leeuk]

I can see it but when I tap to load page up nothing happens 

[tijs0289]

me too!

[tijs0289]

Yes im not the only one!

i cant get support!

[NRazaPK]

I am from Ireland. Where are you from? If you don't mind?

[Gaj19]

I'm from Ireland too

[Jovis]

Hi

Same here in UK get the claim you're buds bit but opened blank page !!

[Redbrasco]

In UK blank screen when accessing free ear bud screen.

[Jack2221]

Am also getting a blank page 

[WhiteSmoke]

Leaving a note here in case Samsung posts the solution

[DaveB2]

Ireland, no option in Members app. 😞

[Gopal]

Same here. From London, page not loading.

[Archie78]

From Ireland and no benefit claim tab visible... so annoying 

[Daveyd]

In Ireland too

No option to claim ear buds

[mblikys]

Did they fix it?

[Doncsicso]

Yes, it looks all good now. Submitted the order for the buds this morning, went without any issues and the phone is pretty good I have to say... a nice upgrade from my S7

[Shanejdavies]

Any choice of colour or do we get what we're given?

It'll drive me mad if mine don't match!! Haha

[Colin19]

They are shipping white buds

[Colin19]

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@mblikys wrote:

Did they fix it?

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@mblikys wrote:

Did they fix it?

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All fine this morning, no issue. 

Patience is a virtue 👍

[Pryan12]

Not even showing the buds part now