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Original topic:

Samsung LED view cover issue - How to provide feedback to Software Team

(Topic created on: 23-01-2021 06:32 PM)

In regards to  the  Samsung LED view cover issue, where it always shows the music controls when closing the cover, even if no music app is opened on the phone.


So I was on support chat with Samsung today and while I knew that they wouldn't be able to fix anything all I wanted was for them to give feedback to the software team which I hope they did at least. Here's what they said in the end:


Thank you for letting me know. I truly understand that you would like to get this sorted out, please allow me to explain that there are features compatibility based on the software of your phone where it has previously worked. I know that you have started experiencing the issue after software update, thank you for raising this with us, we would appreciate if you provide our developers a direct software feedback of your experience through Samsung Members application of your phone and select Support and tap on Send Feedback. This will allow you to ask a question or send an error report.

Ok, I will do that. But please if there is a way for you to provide direct feedback to the software team, I would really like to ask that you forward my initial message to them so that they can look into at least the forum post about it. It has all the feedback of everyone with this problem also

Rest assured that your feedbacks will be raised within our relevant team and once they have also receive your experience via Samsung Members application as this also will help speed up the process of reviewing your experience with the update. Our developers will ensure to have it reviewed so that once the upcoming be released they will be able to sort this out for you.


So please everyone go into the Samsung Members app, go to Feedback and send in a bug repport on the accessory!


This is the best way to reach out to the software team directly and if we want to see this fixed, I suggest we all do this.

First Poster
i have a Samsung j6 plus and I got may 2019 can I still get android 11