15-10-2021 04:06 AM in
I cannot access Samsung Health on my Phone - I get an error message - Access denied
Unauthorized changes were made to your phone.
Contact Customer Service for more information.
(0x240104000061301211C)
15-10-2021 02:36 PM in
@JoaoTomima: Have you installed any unauthorised, third party ROMs or software onto your Galaxy S10? To check, head to Settings > About Phone > Status Information > Phone Status. Does it say 'Official' here? If it doesn't then the unofficial software is likely to be causing compatibility issues Samsung Health, leading to the error above.
If this isn't applicable, head to Settings > Battery and Device Care > Device Protection > Scan Now, to see if this flags any issues. I'd also recommend uninstalling any recently installed third party apps, to see if this helps.
15-10-2021 09:10 PM in
It says it's official, i have already scanned too but samsung health still does not work.
16-10-2021 11:42 AM in
That's strange, @JoaoTomima! Have you tried uninstalling the app and reinstalling?
16-10-2021 11:51 AM in
No, I didn't do anything.
16-10-2021 02:49 PM in
Still doesn't work.
17-10-2021 10:50 AM in
@JoaoTomima: Try restarting your phone in Safe Mode, as this will disable all third party apps and help to determine if the issue is stemming from an external source. To proceed, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off. Open Samsung Health, and check if the notification persists. If not, restart the phone as you would normally, and uninstall any third party apps that you have recently introduced to the phone. Let me know how you get on.
06-12-2021 07:30 PM - last edited 06-12-2021 09:09 PM
@AndrewL Hello! Im here and reading this article too because i have the same problem... i have Samsung Galaxy A6+ (SM-605FN/DS) But i was a rooted phone but now i put back as normal and firstly cleared all phone and then installed a new (official) software (OS) and now how it says in Phone status: Official so all is correct! Now i tryed to open the samsung health but it shows the error message...
Access denied
Unauthorized changes were made to your phone.
Contact Costumer Service for more information
(0x2401040400613061F1A)
Please help me fix this!
P.S I was did previus actions in this article...