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Original topic:

Samsung Galaxy S10+ not updating

(Topic created on: 06-09-2021 05:06 AM)
Aian Barragan
First Poster
My S10+ is stuck with android 9, I can't update it with the software update tool (as you can see on the screenshots) I thought it was normal, but I got another S10, which its updating regularly and it's currently on Android 11.

I bought both of them on Toronto, but now I live in Mexico, in my city, there's no Samsung store to go check it physically, I'm trying to update my S10+, any other methods I can use?


Screenshot_20210905-215702_Software update.jpg


Try updating via Smart Switch. It should be detected.
Connect your phone to a laptop / PC and use the Smartswitch app on the laptop to check for updates - will need to download Smart Switch on your laptop if not already installed on it
Samsung Members Star ★★

Hi @Aian Barragan 


The possible issue regarding updating is that the phone's XAA Csc code is a United States version, and you've now moved to Mexico.

Updates are sent out to a specific phone dependent on region and serial and build number which is probably why one phone has updated and the other hasn't yet 

This can sometimes cause delays in updates and in some extreme cases stop updates but that's rare.

Was the phone purchased from a Network Store or was it purchased directly from Samsung in the States  ?

I ask because that model of phone was sent the Samsung One Ui 3 and Android 11 in February 2021.

Try removing the sim card and insert another to see if that kick starts an update.

If all else fails you could look on the and to see how you could go about manually updating the phone.

Disclaimer 》
Using a Custom Rom / trying to use other methods to rollback firmware can bring about an unstable phone or it may not work properly if the process glitches or the wrong Rom is used. It may stop Samsung Pay from working if the procedure trips your Knox Counter.A person takes full responsibility if they perform this process and do so at their own informed decision. Again the process may trip Knox and may affect the Samsung Warranty. Samsung could levy a charge to put this right or deny support.

Or a Samsung Experience Store or Samsung Service Centre might be able to assist.

I wish you all the best with this. 

Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "