I'm a user S10e with Andorid 10 Beta from Poland. Yesterday my phone started to not recognize my PIN (screen lock). I'm trying to remove this PIN by find my mobile (samsung web page) but there is an information that phone is offline. But it is not. It is still connetced t omy WiFi at home - thahts what I can check even with locked device.
I've tried even change the sim card and this action has been observed once on findmymobile but now it looks like it does not work at all. I cannot unlock my phone. There are many photos from last days and I completely do not know how to get access to this phone. Is there any Samsung tool conected with "https://findmymobile.samsung.com/#home" which can remove PIN by cable? Maybe there are some other options?
One more thing: few minutes aga i change the sim card and in https://findmymobile.samsung.com/#home there is an inforimation that the simcard has been change. but pone is offline. So it is offline but get the messegaes that sim card has been change... it is still connected to WiFi .