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Original topic:

S10e - wi-fi calling not working

(Topic created on: 18-07-2020 09:38 PM)
927 Views
domo_247
First Poster
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Hi guys,

 

I've had my S10e for about a year from new.  At no point has wi-fi calling worked - it is a problem with the phone as i've tested my sim in another s10e and wifi calling does work. 

 

I've done the usual stuff - factory reset and downloaded all the samsung updates.  Makes no difference.

 

Any ideas other than raising a warranty claim?

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3 REPLIES 3
TimElliston
Journeyman
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Check with your mobile carrier. they
might not support wifi calling or may need to add this function to your account.
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domo_247
First Poster
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It isnt a carrier / sim card problem,  I have tried the sim in another phone (S10) and Wi-Fi calling works fine.

I have the S10e model SM-G9700 - is anyone aware if this model doenst support wi-fi calling in the UK?  I beleive its the South East Asia model of the phone

 

 

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domo_247
First Poster
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Any ideas anyone?  I have discounted Tim's suggestion through several tests...

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