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Original topic:

S10e screen shows scratches within 2 weeks of careful usage..

(Topic created on: 27/07/19 14:15)
chris646
Apprentice
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Galaxy S10 Series

Hi,

 

I have been using my S10e for 2 weeks and I couldn't be more happy with it. Before this I had a S6 (and before that a S4 and before that a S2) and again, the upgrade brings even more than I expected!

 

However, I notice that the screen seems to scratch shockingly easily. Within a few days already, a number of long, superficial scratches were visible, but now even a short, deeper scratch has appeared. This one especially is very visible and irritating. I have no idea how this is possible, because I treat my S10 very carefully, exactly the same way as my S6 before. I have had the S6 for 4 years, without it ever showing a single visible scratch (only a few very superficial ones over years of usage).

 

Hence, I was always impressed by the quality of the Samsung Galaxy screens, which makes it very surprising that the S10(e) seems so different in this regard. Is it just bad luck or are there more people with this experience?

 

Unfortunately, there no standard protector came with the S10e (as it does with the S10 and S10Plus) and - to my surprise - the scratches were already visible before I had the chance to attach a separate screen protector myself.

69 REPLIES 69
DamoFromOz
First Poster
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Galaxy S10 Series

I agree. Mine is also new and I have scratches all over it, even though I am super careful. Don't know where most of them came from. Not impressed. Had an S8 for around 2 years and it never had a mark on it.

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Teun3
First Poster
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Galaxy S10 Series

As said: It is the plastic factory installed screen protector that scratches, not the gorilla glass. The protector is almost invisible but it is there. Teun

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DamoFromOz
First Poster
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Galaxy S10 Series

Is this plastic factory protector something that can be removed? As I can't see it to remove it? Thanks

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Ray66
First Poster
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Galaxy S10 Series

We indeed found that there was a factory installed screen protector which we replaced with a glass one. It's difficult to see because the glass is flat on an s10e, but you can feel a slight ridge at the corners. The factory fitted protector comes off quite easily once one corner is lifted. 

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DamoFromOz
First Poster
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Galaxy S10 Series

So there is. Just seen it and removed it.  It really is almost invisible. Had to get a work friend with better eyes than me to find it. Thanks all for your help. Pic attached for others who may want to do the same thing.15797296921957610980934914920124.jpg

 

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Stefan-Dus
Pathfinder
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Galaxy S10 Series
The s10 ist the first Galaxy since the s1 which I managed to get tons of micro scratches and 2 major scratches in. S1, s3, note4, s8, all used in the same manner, none of these screens was as scratch sensitive as the s10 screen. I've used it without the factory protector for only a few days, first scratches appeared. It's very disappointing.
Gruß,
Stefan
--
Galaxy Note 20 Ultra, Galaxy Watch 46mm, Buds v1 + v2
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JvSanten
Explorer
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Galaxy S10 Series

Same issue here with the S10. Bought last week, but already seeing scratches. I am always very careful with my devices. I have an 2 years old S9 without any usage marks. (Reason I bought a new phone is because of the battery of the S9 which didn't last for 12hrs any more) I also still have an S6 at home which I used to use for 2 years as well, also no usage marks / scratches. 

 

What is the screen of the S10 made off, this shouldn't be possible after one week of usage!

 

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PabloSM12
First Poster
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Galaxy S10 Series

I had the same issue, but as someone here commented, S10 comes with a built in screen protector.  The protector gets the scratches, and it is so tight onto the screen that it seems the scratches are on the glass, but no, they are in the protector.  You just check at the edges in the corner of the screen and will feel with your fingers where the protector ends, it is a very thin layer, but still you will feel it.

I apologize to samsung, but someone should explain this feature when you buy the phone.

JvSanten
Explorer
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Galaxy S10 Series
Didnt notice the screenprotactor. Thanks for the tip.
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Iulian3
First Poster
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Galaxy S10 Series

Hi,

I have a S10 plus.

Afrer my discusion with customer service I am a bit disapointed. They said is imposible the screen to scratch. I had before a S7 and no problem with the screen. I am using just a flip case from Samsung and I managed to scratch the screen. 

This hapened one month after I bougth the phone.

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