S10e screen shows scratches within 2 weeks of careful usage..

[chris646]

Hi,

I have been using my S10e for 2 weeks and I couldn't be more happy with it. Before this I had a S6 (and before that a S4 and before that a S2) and again, the upgrade brings even more than I expected!

However, I notice that the screen seems to scratch shockingly easily. Within a few days already, a number of long, superficial scratches were visible, but now even a short, deeper scratch has appeared. This one especially is very visible and irritating. I have no idea how this is possible, because I treat my S10 very carefully, exactly the same way as my S6 before. I have had the S6 for 4 years, without it ever showing a single visible scratch (only a few very superficial ones over years of usage).

Hence, I was always impressed by the quality of the Samsung Galaxy screens, which makes it very surprising that the S10(e) seems so different in this regard. Is it just bad luck or are there more people with this experience?

Unfortunately, there no standard protector came with the S10e (as it does with the S10 and S10Plus) and - to my surprise - the scratches were already visible before I had the chance to attach a separate screen protector myself.

[BandOfBrothers]

Sometimes attaching a good glass screen protector such as a Whitestone Dome Glass Screen Protector can hide the scratches because it uses a silicone adhesive all over the display.

However unfortunately most displays will mark up due to different ways.

May I ask how do you carry your phone around when not in use ?

Personally I use a vertical PDair leather holster with belt clip because if some debris is in a locket this can scratch displays.

Did you take a good look at the phone when you unboxed it ?

That said I always use x3 pieces of protection for all my phones also.

Whitestone Dome Glass Screen Protector.

dbrand Black Dragon Back Protector.

Rhinoshield Crashguard Bumper.

[chris646]

Yes I read about the Whitestone protector, however after reading some negative reviews I decided not to go with it. It's not available in the Netherlands anyway.

The phone didn't have any scratches when I bought it and the box was sealed. I carry it in my pocket mostly, as I have always done with my smartphones. Never had any problems with it. Just the phone, never keys or other stuff in the same pocket of course.

I tried filling the scratches by applying toothpaste and baking soda, but unfortunately I don't see any difference.

[BandOfBrothers]

The main issue people have with the Whitestone Dome Glass Screen Protector is that they don't fully read the instructions or fully understand how to fit it.

From what you write if the display had No scratches out of the box then they must have occured while in your possession, which I'm guessing is that something hard enough i.e. grit etc has been in your pocket and has scratched it and or something has got onto the screen and then it was given a wipe.

Also in some cases its not the actual display that's scratched but the oleophobic coating has scratches in it.

[chris646]

Yes, the scratches happened while it was in my possession. I have no doubt about that. But it shouldn't happen this soon on a new device, should it? To my amazement, more scratches have appeared in the last couple of days, even while I have been super cautious now, as my screen protector should arrive anyday. I either place the phone in my pocket or I lay it on a desk/table. That’s it.

Every now and then I even check carefully if there is any grit/sand/etc. in my pockets. Which (of course) there never is. So strange… Could it be that there’s something wrong with my Samsung S10e’s screen?

[cwmparc]

Are you aware that the s10 comes with a screen protector as standard out of the box.

What I found is the factory fitted protector  is quite soft and scratches easily, but the actual glass screen is undamaged 

[BandOfBrothers]

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@cwmparc wrote:

Are you aware that the s10 comes with a screen protector as standard out of the box.

What I found is the factory fitted protector  is quite soft and scratches easily, but the actual glass screen is undamaged 

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The OP has said 

" Unfortunately, there no standard protector came with the S10e (as it does with the S10 and S10Plus) and - to my surprise - the scratches were already visible before I had the chance to attach a separate screen protector myself. "

[Silver39]

To your point I've had my S10 for a little over a fortnight and it only had a back protector not a screen protector so maybe it's the factory's fault for not including a protector.

[Marionf]

You mention that the s10 comes with a screen protector as standard out of the box.  So can that screen protector be removed and replaced?  I also have scratches on the screen surface of my s10e after only a week of owning the phone. 

[Geno2]

I didn't know the S10E came with a protector already on it.  My S9+ never scratched in the years I had it so I was blown away to see three significant scratches after ONE week. But it's not the screen that's scratched but the cheap plastic protector. SWEET!!! I'm getting a real protector today. Thanks for the information!!!!!

[J46]

I recently purchased an S10 as well and was also frustrated that the screen seemed softer than the other galaxys I have owned in the past. However, after reading this thread I realized there was a nother screen protector pre and stalled on my device. Once I removed that my screen was perfectly clear, not one scratch. What a relief!

[Gamu]

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@chris646 wrote:

I tried filling the scratches by applying toothpaste and baking soda, but unfortunately I don't see any difference.

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Why did you think using toothpaste or baking soda would fill the scratches, they are abrasives? If anything you're going to scratch the screen (at least the olephobic coating) more. If you're looking to fill the scratches you're best using a glass protector like the replier above suggested or use something like a quartz coating used on cars which dries to form a glass like barrier. I would use a toothpick to apply this and let it cure. 

[Milanl]

I have the same issue. Bought the phone something like 3 weeks ago and have more marks than I ever had on my s7 after 3 years

[StellarTraveler]

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@Milanl wrote:

I have the same issue. Bought the phone something like 3 weeks ago and have more marks than I ever had on my s7 after 3 years

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how do scratches appear?

is it a defect?

no. user care.

[LeoLab]

I am extremely disappointed.  This is my 4th Galaxy and I never had this problem before.  I had my 6+ for years and the screen is still about perfect.  My 10+ screen is already nicked and scratched after two months.  Given my past experience and to my regret,  I didn't bother with a screen protector.  So what's up with the new screen?  Samsung moving backwards!

[LeoLab]

Wow... only after posting did I read about the plastic factory cover and sure enough... it's on my phone.  Such a relief!  But we really should move that information to the front of this string.  

[awilsch]

*laugh* Well...*****. Yep, it's on mine as well. Yes this would have been nice to know. I honestly couldn't even see that it was on there.

One of the links since it wasn't posted is here.

https://us.community.samsung.com/t5/Galaxy-S10/Built-in-screen-protector-S10/td-p/464899/page/2

[Emzi]

I've had the same issue - had my phone 2 days and not had time to get a screen protector (plus I never had one with the S10 as the gorilla glass was amazing! 3 years and no scratches!) and I already have a cosmetic scratch on the screen. I'm gutted! Nothing I can do and not even worth going through insurance. Would recommend anyone who may be thinking of getting this phone to reconsider as it seems very fragile compared to others in the S range.

[CPLaneelnair]

I have the same problem on my S10, the  phone came with a standard screen protector however it was really thin and didn't last even a couple of days before it got peeled off. Now I have deep smudgy scratch which happened while pulling out my phone from my pocket to enter my golf score and many minor long scratches and it's kind of irritating. I have no idea how how to fix this. 

Pls help 

[BandOfBrothers]

You can't repair a scratch but instead hide it.

For example a Whitestone Dome Glass Screen Protector uses adhesive all over so fills in scratches and even some cracks.

Alternatively you would need to have the display replaced which in my opinion wouldn't be covered under the warranty as its accidental damage @CPLaneelnair 

And or claim on any relevant insurance policy you may have.

[StellarTraveler]

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@BandOfBrothers wrote:

You can't repair a scratch but instead hide it.

For example a Whitestone Dome Glass Screen Protector uses adhesive all over so fills in scratches and even some cracks.

Alternatively you would need to have the display replaced which in my opinion wouldn't be covered under the warranty as its accidental damage @CPLaneelnair 

And or claim on any relevant insurance policy you may have.

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ABSOLUTEY only cover. Any other rubbing or such removes oleophobic coating. USER care is the only awareness of handling is key.