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Original topic:

S10e restarts randomly

(Topic created on: 04-02-2021 01:13 PM)
Members_R4qEVY2
First Poster
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‎04-02-2021 01:13 PM in 

Galaxy S10 Series

Hi everyone.

 

I've got an S10e - SM-970f. Last week there was a software update and it suddenly started resetting itself for no reason.   I've taken the following steps:

backed up and then factory reset. It was still restarting before i restored the backup and even in safe mode.  I restored it and it still does it.

I reflashed it with the correct firmware from sammobile and still the same.  I then reflashed it with  Android 10 and it's still doing it.

The problem does seem to occur when there's a couple of apps running like messenger and news apps. All apps that were in use previously and with no problems.

 

Can anyone give some advice?

Thanks

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2 REPLIES 2
Alun135
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‎04-02-2021 01:35 PM in 

Galaxy S10 Series
I had an s7 edge doing that
eventually it died totally but got it replaced under barclays tech support
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dreyjey1993
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‎15-12-2021 10:26 AM - last edited ‎15-12-2021 10:29 AM ) in 

Galaxy S10 Series

Greetings,

I have had the exact same problem with my S10e for about a year. I also had a custom firmware on it and replaced it again with the original from SamFirm. None of this has helped. When using it, it restarts after 1-3 minutes. When it's just lying around it restarts less often but still does it. I've considered replacing the battery as I think it may be irregular voltages from the battery, but it doesn't make a difference if the battery is full or almost empty. Have you been able to solve your problem in the meantime?

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