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Original topic:

S10e Microphone mute with Whatsapp videocall

(Topic created on: 27-03-2020 06:21 PM)
Green1231
First Poster
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Galaxy S10 Series

When I answer to Whatsapp videocall microphone not work. I can switch it to Mute or On without happend. All other application microphone work correctly. Uninstall/install Whatsapp not fix it

4 REPLIES 4
Green1231
First Poster
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Galaxy S10 Series
The problem occurs only with an incoming video call. When I call by Whatsapp video the mic works fine!
Any recomendations?
Andrei27
First Poster
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Galaxy S10 Series
Same problem here: microphone in S10e randomly is muted while (only) WhatsApp video call. If I retry 2-3 times it works fine. Something is wrong in the software, clearly.
Din1
First Poster
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Galaxy S10 Series
Does Samsung take any notice of our comments/problems u think?
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TessM
Moderator
Moderator
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Galaxy S10 Series

We so, sorry for the late response. Have you checked if there are any pending software or app updates available? 

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