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Original topic:

S10e loose fingerprint scanner

(Topic created on: 02/05/19 10:26)
Chaitanya
Apprentice
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Galaxy S10 Series

Hi, I recently bought a new Galaxy S10e. It has been more one week now that I have been using this smartphone. I have noticed that the Fingerprint-Scanner/Power-Button is slightly loose, it wobbles when I try to unlock my phone and I can feel it because it makes slight noise every time I try to unlock my phone. I am just wondering is it normal for S10e to behave like this? Does anyone of you have similar issues?

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Colin19
Troubleshooter
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Galaxy S10 Series

@Chaitanya wrote:

Hi, I recently bought a new Galaxy S10e. It has been more one week now that I have been using this smartphone. I have noticed that the Fingerprint-Scanner/Power-Button is slightly loose, it wobbles when I try to unlock my phone and I can feel it because it makes slight noise every time I try to unlock my phone. I am just wondering is it normal for S10e to behave like this? Does anyone of you have similar issues?


If you are unsure go to a phone shop try the display phone and judge for yourself if it feels the same. 

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AndrewL
Moderator
Moderator
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Galaxy S10 Series
@Chaitanya: The Power button on your device should be rigid and shouldn't wobble, therefore if you are experiencing this issue then I recommend returning the device if it is less than 30 days old, or visiting a Samsung Support Centre to have the phone inspected. To find your nearest one please check the following link, select 'Mobile Device' and enter your post code: http://www.samsung.com/uk/support/servicelocation/

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